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Discrimination Complaint Tracking and Monitoring

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Office of Civil Rights (OCR) Discrimination Complaint Tracking and Monitoring Unit maintains statewide oversight of the collection and analysis of Equal Employment Opportunity (EEO) complaint data across all state departments. Oversight consists of monitoring agency EEO programs for trends, patterns, and overall fitness of the complaint process. Consultants are available to assist department EEO Officers in their efforts to implement effective EEO Programs and to develop action plans for challenging circumstances as they arise. ​​​​

​​Discrimin​​​​ation Complaint Tracking System (DCTS​)

Reporting EEO Complaint Data

​​​The Discrimination Complaint Tracking System (DCTS) is California’s system of record to track and monitor statewide discrimination, harassment, retaliation, and denial of reasonable accommodation complaint activities. Departments log pertinent complaint data and provide quarterly reporting to the OCR. CalHR uses the ​DCTS to collect and report statewide data relevant ​to EEO complaints.

​​Note:​​ Employees wishing to file a complaint may contact their department EEO Officer, the Department of Fair Employment and Housing, or the Equal Employment Opportunity ​Commission. CalHR does not receive or process EEO complaints.

​Accessing DCTS

​Strict guidelines exist to protect against unauthorized access to DCTS. Department users are advised to read and follow Security and Access Guidelines at all times. To obtain new user authorization or change access from one department to another, a signed Access Request Form​ and Security Agreement are required to be submitted to the OCR. The Access Request Form is also used to deactivate users.  All access requests must be approved by CalHR OCR prior to training.

​​Note: User access credentials are approved only after completion of DCTS training.​

​DCTS Resources and Links

​Toolbox

DCTS Training Dates

  • January 21, 2020                      
  • February 19, 2020                                       
  • March 17​, 2020                                                 
  • April 14, 2020                                                   
  • May 11, 2020​                                                     
  • June 29, 2020​
  • July 15, 2020​
  • August 11, 2020​                                                

​​​​​Note:  An Access Request form signed at the appropriate approval level and a signed Security Agreement must be submitted and access granted by the OCR prior to registering for training. 

Register for DCTS T​raining​​​ here. ​

Legal Authorities

Government Code Sections 18573​, 19790​, et seq., 19792(k)19795​, and 7400​(a)(1) can be found at: leginfo.legislature.ca.gov under Government Code. ​​Information Practices Act of 1977 (California Civil Code, § 1798 et seq.) can be found at ​leginfo.legislature.ca.gov under Civil Code​. The Federal Privacy Act​ (Public Law 93-579) can be found at​ ​​justice.gov.

  Updated: 1/7/2020
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