Discrimination Complaint Tracking and Monitoring

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Equity and Accessibility Management Services Division (EAMSD), Discrimination Complaint Tracking and Monitoring Unit maintains statewide oversight of the collection and analysis of Equal Employment Opportunity (EEO) complaint data across all state departments. Oversight consists of monitoring agency EEO programs for trends, patterns, and overall fitness of the complaint process. Consultants are available to assist department EEO Officers in their efforts to implement effective EEO Programs and to develop action plans for challenging circumstances as they arise. ​​

Discrimination Complaint Activity in California State Service 2022​

Discrimination Complaint Activity in California State Service 2021​

Discrimination Complaint Activity in California State Service​ 2020​

​​​The Discrimination Complaint Tracking System (DCTS) is California’s system of record to track and monitor statewide discrimination, harassment, retaliation, and denial of reasonable accommodation complaint activities. Departments log pertinent complaint data and provide quarterly reporting to the EAMSD. CalHR uses the ​DCTS to collect and report statewide data relevant ​to EEO complaints.

​​Note:​​ Employees wishing to file a complaint may contac​t their department EEO Officer, the California Civil Rights Department (CRD), or the Equal Employment Opportunity ​Commission (EEOC)​. CalHR does not receive or process EEO complaints.

​Strict guidelines protect against unauthorized DCTS access. To request new access, submit a signed Access Request Form​​​​ a​nd a Security Agreement to CalHR.DCTS@calhr.ca.gov. For changes to departments or roles, or to deactivate a user, a new Access Request Form​​​​ is required. All requests must be approved by EAMSD before the user may register for DCTS training. System login credentials are granted only after training is completed.

• Access Request Form
• Online HR Manual: DCTS Policy
• DCTS User Guide
• DCTS Frequently Asked Questions (FAQs)
• Online HR Manual: Equal Employment Opportunity (EEO) Officer Role
• Quarterly Reporting: How to Submit
• Report Type Fields
• Required Field Checklist
• Required Field Summary
• Security Agreement
• Video Shorts
  • Case Entry Tutorial
  • Report Writer Tutorial
  • List View Tutorial

Register for DCTS User Training here.

Help creating an account and registering for a course in CalLearns.

Government Code Sections 18573, 19790, et seq., 19792(k), 19795, and 7400(a)(1) can be found at: leginfo.legislature.ca.gov under Government Code. Information Practices Act of 1977 (California Civil Code, § 1798 et seq.) can be found at leginfo.legislature.ca.gov under Civil Code. The Federal Privacy Act (Public Law 93-579) can be found at justice.gov.