| Core Competency Model | Collaboration | <p>Develops, maintains, and strengthens relationships while working together to achieve results.</p> | <p>Teamwork | Building Relationships</p> | <h3 style="text-decoration:underline;">Teamwork</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Seeks assistance, information, and support from others.</li></ul><p><strong>Level 2 – Basic</strong></p><ul><li>Provides assistance, information, and support to others to build a basis for reciprocity.</li></ul><p><strong>Level 3 – Intermediate</strong></p><ul><li>Uses SMART (Specific, Measurable, Achievable, Results-oriented, Time-bound) goals. </li><li>Shares vision to accomplish goals and objectives. </li></ul><p><strong>Level 4 – Advanced</strong></p><ul><li>Fosters mutually beneficial relationships by creating collaborative networks <br>to achieve organizational goals. </li><li>Ensures alignment with vision and strategic goals. </li></ul><p><strong>Level 5 – Expert</strong></p><ul><li>Inspires teams to accomplish long-term strategic goals and objectives. </li><li>Acknowledges contributions, recognizes accomplishments, celebrates achievement; actively monitors team morale, seeks to engage team with meaningful work.</li></ul><h3 style="text-decoration:underline;">Building Relationships</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><span lang="EN"><ul dir="ltr"><li><div align="LEFT">Maintains working relationships within the workgroup.</div></li></ul></span><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Builds relationship outside of workgroup.</li><li>Attends communities of practice or special interest groups. </li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Builds and maintains mutually beneficial relationships by working collaboratively with <br>stakeholders, diverse groups or teams.</li><li>Contributes to communities of practice or <br>special interest groups.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Assists others within and outside the organization in the development of <br>collaborative networks in order to meet shared business objectives. </li><li>Organizes communities of practice or special interest groups.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Establish business to business relationships.</li><li>Creates policy and memos to memorialize relationships. </li><li>Sponsors communities of practice or special interest groups.</li></ul> | |
| Core Competency Model | Communication | <p>Listens, writes, and presents ideas, opinions, and information in diverse situations.</p> | <p>Listening | Speaking | Writing</p> | <h3 style="text-decoration:underline;">
Listening</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Seeks first to understand. </li><li>Asks clarifying questions.</li></ul><p>
<strong>Level 2 – Basic</strong></p><ul><li>Receptive to feedback. </li><li>Uses active listening skills.</li></ul><p>
<strong>Level 3 – Intermediate</strong></p><ul><li>Encourages feedback from others.</li><li>Incorporates feedback for improvement.</li></ul><p>
<strong>Level 4 – Advanced</strong></p><ul><li>Provides feedback based on listening. </li><li>Models active listening in interactions with others.</li><li>Coaches others on the art of listening.</li></ul><p>
<strong>Level 5 – Expert</strong></p><ul><li>Creates an environment that encourages and supports active listening and feedback throughout the organization. </li></ul><h3 style="text-decoration:underline;">Speaking</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Uses appropriate tone in one on one communication. </li><li>Language is appropriate and respectful. </li><li>Avoids distracting mannerisms.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Uses appropriate tone in group communication. </li><li>Speaks in clear and simple language. </li><li>Speaks with clarity on own area of expertise; technically complex topics.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Incorporates diverse information into clear, cohesive message. </li><li>Messaging is well organized, relatable and informs audience. </li><li>Checks for understanding.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Persuades and influences audience.</li><li>Represents program with credibility, authority, and confidence.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Speaks with confidence on complex and sensitive matters. </li><li>Addresses most senior executive and legislative audiences. </li><li>Speaks inspirationally. </li><li>Publicly recognizes excellence in individual and team performance.</li></ul><h3 style="text-decoration:underline;">Writing</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Uses the essential components of good written communication. </li><li>Adheres to departmental writing style. </li><li>Uses proper grammar and spelling. </li></ul><p><span class="ms-rteStyle-Bold"></span><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Writes clearly and concisely. </li><li>Organizes and formats content appropriate for target audience. <br>Writes in compliance with ADA 508 as required.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Incorporates diverse information into clear, cohesive message. </li><li>Messaging is well organized, relatable and informs audience. </li><li>Checks for understanding.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Writes program policy. </li><li>Prepares and reviews reports in support of programs. </li><li>Develops communication plans.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Writes department or statewide policy.</li><li>Prepares department, agency and legislature briefings and reports. </li><li>Writes regulations. </li></ul><p> </p> | |
| Core Competency Model | Customer Engagement | <p>Creates a connection with internal and external customers through positive experiences and exceptional service in response to current and future needs.</p> | <p>
Service Centric </p><p> </p> | <h3 style="text-decoration:underline;">Service Centric</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Follows customer service procedures and guidelines. </li><li>Displays empathy <br>when interacting with customers.</li></ul><p><strong>Level 2 – Basic</strong></p><ul><li>Identifies customer and needs. </li><li>Serves customers and resolves issues <br>quickly and effectively. </li></ul><p><strong>Level 3 – Intermediate</strong></p><ul><li>Resolves escalated customer issues. </li><li>Seeks customer feedback to investigate ways to improve the customer experience. </li></ul><p><strong>Level 4 – Advanced</strong></p><ul><li>Monitors and measures customer service effectiveness. </li><li>Designs and develops customer service protocols.</li></ul><p><strong>Level 5 – Expert</strong></p><ul><li>Analyzes customer needs and proactively develops innovative products and services to meet them.</li></ul>
| |
| Core Competency Model | Digital Fluency | <p>Use technology effectively in the performance of one’s job. Includes the integration and acceptance of new technology when appropriate.</p> | <p>Leverage Technology | Information Security | </p> | <h3 style="text-decoration:underline;">Leverage Technology</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Uses technology tools for own work including computer components and functions <br>(e.g. web browsing, email). </li></ul><p><strong>Level 2 – Basic</strong></p><ul><li>Uses the appropriate technology tools to work collaboratively in person and remotely. </li></ul><p><strong>Level 3 – Intermediate</strong></p><ul><li>Uses technology tools including computer components and functions to monitor performance and quality of the team’s <br>deliverables. </li><li>Coaches team members on basic use of enterprise applications. </li></ul><p><strong>Level 4 – Advanced</strong></p><ul><li>Uses and promotes technology collaboratively to simplify and streamline tasks to complete work anywhere. </li></ul><p><strong>Level 5 – Expert</strong></p><ul><li>Champions innovative use of technology.</li><li>Authorizes resources for tools to support the <br>organization’s mission and strategic goals.</li></ul><h3 style="text-decoration:underline;">Information Security</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Adheres to information security policy.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Demonstrates basic knowledge of ethical and legal issues related to information technology and protects information accordingly.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Mitigates risk to ensure work products are in compliance with information security policy and recommends enhancements as needed.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Promotes awareness of ethical and legal issues, evaluates information technology safeguards, and protects information appropriately. </li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Creates and enforces policies and procedures to mitigate ethical and legal issues regarding information technology.</li></ul> | |
| Core Competency Model | Diversity and Inclusion | Works effectively in an inclusive workplace where individual differences and perspectives are respected and leveraged to achieve organizational goals. | <p>Fair and Equitable | Openness | Respectful</p> | <h3 style="text-decoration:underline;">
Fair and Equitable </h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li>Treats others fairly and without prejudice or bias.</li></ul><p>
<span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Influences others to treat those around them fairly and without prejudice or bias.</li></ul><p>
<span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Establishes that all staff understand and comply with the sexual harassment <br>prevention and anti-discrimination policies,<br>laws, and rules. </li><li>Models appropriate workplace behavior and intervenes promptly if inappropriate behavior occurs.</li></ul><p>
<span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Develops, implements, and promotes policies and procedures that ensures a work environment free of harassment and discrimination.</li></ul><p>
<span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Ensures a work environment that is free of harassment and discrimination. </li><li>Ensures that there are appropriate policies processes and procedures established to respond expeditiously and fairly to complaints of harassment and discrimination.</li></ul><h3 style="text-decoration:underline;">Openness</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li>Includes others in conversations and work-related activities.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Invites others to engage in conversations and work-related activities to seek varied input. </li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Builds inclusive teams that leverage diverse capabilities to strengthen service delivery.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Engages teams to develop and leverage diverse capabilities to enhance services and create an inclusive workplace.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Develops and applies strategies to promote a culture that benefits from diverse strengths.</li></ul><h3 style="text-decoration:underline;">Respectful</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li>Respects different perspectives and adheres to related departmental policies.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Learns from different perspectives and adheres to related departmental policies.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Models respect when dealing with direct reports and supervisor.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Creates an environment in which employees respect and value different cultures, ideas, and experiences.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Ensures that there are policies, processes, and procedures that address the organization’s expectations for respectful behavior.</li></ul> | |
| Core Competency Model | Innovative Mindset | <p>Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions. </p> | <p>Creativity | Leverages Opportunities | Intelligent Risk Taking | Continuous Improvement | Problem Solving</p> | <h3 style="text-decoration:underline;">
Creativity</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Questions the status quo. </li><li>Receptive to new ideas. </li><li>Submits new ideas within own work area.</li></ul><p>
<strong>Level 2 – Basic</strong></p><ul><li>Participates in the creative process. </li><li>Explores with others and actively contributes to formulation of new approaches, methods, and techniques. </li></ul><p>
<strong>Level 3 – Intermediate</strong></p><ul><li>Encourages collaboration, innovation and new ideas while integrating information from various sources. </li><li>Leads brainstorming sessions.</li></ul><p>
<strong>Level 4 – Advanced</strong></p><ul><li>Facilitates partnerships, removes roadblocks to idea generation. </li><li>Encourages diversity of thought to enable creative and innovative solutions. </li><li>Leveraging experiences; creates complementary team assignment.</li></ul><p>
<strong>Level 5 – Expert</strong></p><ul><li>Sees the big picture and supports innovation through open communication and collaboration. </li><li>Embraces forward thinking and experimentation.</li></ul><h3 style="text-decoration:underline;">Leverage Opportunities</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Demonstrates awareness of alternative approaches.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Recognizes and recommends potential opportunities.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Evaluates and leverages opportunities.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Supports and maximizes the benefits of new opportunities.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Champions the development of collaborative opportunities inside and outside the organization including the adoption of new methods or processes to foster and encourage innovation.</li></ul><h3 style="text-decoration:underline;">Intelligent Risk Taking</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Seeks supervisor approval prior to exceeding delegated authority.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Identifies what needs to be done, considers impact to policy and procedures prior to taking action. </li><li>Consults with subject matter experts and supervisor. </li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Recognizes and uses sound judgment, evidence, and experimentation to better serve customers.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Supports and encourages teams to use evidence to influence change and innovate <br>to overcome obstacles and better serve customers.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Sets parameters of the risks measured against the value to the customer. </li><li>Creates a culture of informed and measurable risk taking and experimentation in order to align innovative efforts with the organization’s vision and strategic goals. </li></ul><h3 style="text-decoration:underline;">Continuous Improvement</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li><span class="ms-rteStyle-Bold"></span>Follows current processes, practices, and policy.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><span class="ms-rteStyle-Bold"></span><ul><li>Identifies wastes, risks, and areas of improvement. </li><li>Research and benchmark against similar organizations. </li><li>Provides initial recommendations.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Improves products, services, or processes based on customer need. </li><li>Solicits stakeholders buy-in. </li><li>Leads transitions from initiate to operational implementation.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Develops new products, services, or processes based on customer need. </li><li>Ensures processes <br>are within mission scope.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Champions the development of collaborative opportunities inside and outside the organization including the adoption of new methods or processes to foster and encourage innovation. </li><li>Serves as champion or sponsor of new continuous improvement initatives by ensuring availability of resources and support.</li><li>Ensures initiatives aligns with strategic goals.</li></ul><h3 style="text-decoration:underline;"><span aria-hidden="true">Problem Solving</span></h3><p><span aria-hidden="true"><span class="ms-rteStyle-Bold">Level 1 – Novice</span></span></p><span aria-hidden="true"><span class="ms-rteStyle-Bold"></span></span><ul><li><span aria-hidden="true">Identifies problems and needs within the workplace.</span></li></ul><p><span aria-hidden="true"><span class="ms-rteStyle-Bold">Level 2 – Basic</span></span></p><span aria-hidden="true"><span class="ms-rteStyle-Bold"></span></span><ul><li><span aria-hidden="true">Breaks down a task or problem into components and applies a multi-step analytical process.</span></li></ul><p><span aria-hidden="true"><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></span></p><span aria-hidden="true"><span class="ms-rteStyle-Bold"></span></span><ul><li><span aria-hidden="true">Recognizes and prioritizes problems and needs in order to develop alternatives and solutions. </span></li><li><span aria-hidden="true">Applies root cause analysis techniques.</span></li></ul><p><span aria-hidden="true"><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></span></p><span aria-hidden="true"><span class="ms-rteStyle-Bold"></span></span><ul><li><span aria-hidden="true">Promotes and supports a systematic and data-based approach to solving complex tasks or <br>problems. </span></li><li><span aria-hidden="true">Ensures that unconscious bias is not a factor in data analysis, conclusions and recommendations.</span></li></ul><p><span aria-hidden="true"><span class="ms-rteStyle-Bold">Level 5 – Expert</span></span></p><span aria-hidden="true"><span class="ms-rteStyle-Bold"></span></span><ul><li><span aria-hidden="true">Anticipates and identifies highly sensitive problems which may affect the organization, <br>other departments, and/or outside stakeholders.</span></li></ul> | |
| Core Competency Model | Interpersonal Skills | <p>Interacts positively with courtesy, sensitivity and respect with a variety of individuals and makes every effort to understand and relate to others.<br></p> | <p>Emotional Intelligence | Conflict Resolution | Personal Credibility</p> | <h3 style="text-decoration:underline;">
Emotional Intelligence</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Considers choice of words, tone of voice, expressions, and other nonverbal behavior <br>to ensure appropriate communication.</li></ul><p>
<strong>Level 2 – Basic</strong></p><ul><li>Notices and accurately interprets what others are feeling based on their choice of words, <br>tone of voice, expressions, and other nonverbal behavior.</li></ul><p>
<strong>Level 3 – Intermediate</strong></p><ul><li>Considers what others are feeling based on their choice of words, tone of voice, <br>expressions and other nonverbal behavior, and adjusts appropriately.</li></ul><p>
<strong>Level 4 – Advanced</strong></p><ul><li>Uses skills to build emotional intelligence including self-control, transparency, <br>optimism, empathy, reading non-verbal cues, and self-confidence.</li></ul><p>
<strong>Level 5 – Expert</strong></p><ul><li>Assesses non-verbal cues and unspoken complex sub-messages to identify the concerns and interests of others. </li><li>Mentors others in the development of perception skills.</li></ul><h3 style="text-decoration:underline;">Conflict Resolution</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li>Handles conflict constructively and view as an opportunity to learn.</li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Uses appropriate interpersonal styles and methods to reduce tension or conflict <br>between two or more people/team members.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Establishes expectations to resolve disagreements in a constructive manner.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Fosters an environment that promotes rapid identification and resolution of potential conflicts.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Resolves conflicts impacting the organization due to competing objectives, limited resources, or differing perspectives.</li></ul><h3 style="text-decoration:underline;">Personal Credibility</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li>Accepts responsibility for actions and behaviors in the workplace. </li><li>Follows required guidelines and rules consistently while interacting with others. </li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Demonstrates truthfulness, reliability and ethical behavior when making decisions and taking action.</li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Builds trusts with team members by being consistent, trustworthy; <br>applies guidelines and rules fairly. </li><li>Sets expectations for professional behavior by demonstrating consistency between actions and words. </li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Fosters an environment of accountability and confidentiality.<br></li><li>Identifies and addresses ethical dilemmas and conflicts of interest.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Holds self and others accountable; maintains confidentiality. </li><li>Resolves ethical dilemmas and conflicts of interest; takes appropriate action.</li></ul> | |
| Core Competency Model | Resilience | <p>Overcomes challenges, does the job, and remains optimistic under pressure and adversity.</p> | <p>Change Management | Agility | Continual Learning</p> | <h3 style="text-decoration:underline;">Change Management</h3><p><strong>Level 1 – Novice</strong></p><ul><li>Follows guidance associated with new statues, regulations, policies, and practices. </li></ul><p><strong>Level 2 – Basic</strong></p><ul><li>Identifies impact on own job; provides feedback to stakeholders and supervisors. <br>Identifies risks and make suggestions.</li></ul><p><strong>Level 3 – Intermediate</strong></p><ul><li>Models and supports self and others positively through change. </li><li>Communicates the nature and scope to team members. </li><li>Participates in working groups and contributes ideas to help team members adopt change.</li></ul><p><strong>Level 4 – Advanced</strong></p><ul><li>Leads teams in designing and implementing change management strategies and plans.</li><li>Identifies stakeholders; facilitates collaboration.</li></ul><p><strong>Level 5 – Expert</strong></p><ul><li>Clearly articulates the vision and the impact on the mission including people, <br>processes, and technology. </li><li>Drives change through the organization and with customers.</li></ul><h3 style="text-decoration:underline;">Agility</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li><span lang="EN">Takes change in stride. </span></li><li><span lang="EN">A<span lang="EN">dapts quickly to changes. </span></span></li><li><span lang="EN">Maintains effectiveness despite disruptions to work routine.</span></li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Adapts quickly to changes in team, roles, work situations, organizational structure or political realities. </li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Displays composure and easily adjusts to major or last minute changes and while <br>maintaining a high degree of effectiveness.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Anticipates changes and plans for contingencies. </li><li>Sets priorities, communicates with and cross train teams to maintain continuity of service in a changing operational environment. <span class="ms-rteStyle-Bold"></span></li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Establishes an environment that encourages and supports new organizational structures, changes in procedures, and other innovative solutions that respond quickly and effectively to unexpected and rapidly changing conditions.</li></ul><h3 style="text-decoration:underline;">Continual Learning</h3><p><span class="ms-rteStyle-Bold">Level 1 – Novice</span></p><ul><li>Follows guidance on individual development plan. </li></ul><p><span class="ms-rteStyle-Bold">Level 2 – Basic</span></p><ul><li>Identifies competency gaps. </li><li>Seeks to improve own skills, knowledge and abilities. </li><li>Contributes and provides input into own individual development plan. </li></ul><p><span class="ms-rteStyle-Bold">Level 3 – Intermediate</span></p><ul><li>Collaborates with team members on learning needs and makes prudent choices for improvement. </li><li>Reinforces the application of learning on the job.</li></ul><p><span class="ms-rteStyle-Bold">Level 4 – Advanced</span></p><ul><li>Aligns and manages department competencies with strategic goals.</li><li>Secures resources including funding and time for staff training and development needs.</li></ul><p><span class="ms-rteStyle-Bold">Level 5 – Expert</span></p><ul><li>Recognizes and rewards learning accomplishments. </li><li>Benchmarks against other departments.</li><li>Requires timely feedback and completion of individual development plans. </li><li>Provides support for coaching and mentoring. </li></ul> | |
