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FlexElect Frequently Asked Questions

​Can an employee cancel or reduce their Dependent Care Reimbursement Account (DCRA) due to the closure of a child care facility?  

Yes, the state’s program includes a change in provider or change in cost as permitting events. Employees must submit a completed STD 701R – Reimbursement Account Enrollment Authorization requesting the reduction or cancellation to their departmental HR office within 60 days of the permitting event. Any change submitted will be on a prospective basis only. Effective dates are based on the first of the following month when a correctly completed form is received at the State’s Controller’s Office (SCO) by the 10th of the month.

In the reverse, an employee can make an election change when the child care provider resumes business. The enrollment steps are the same as the reduction or cancellation steps above.

How does an employee claim reimbursement for the months child care was not needed?

Employees may only submit reimbursements for services rendered. However, the funds contributed will remain in the account for the duration of the plan year. Expenses can continue to incur at any point during the plan year, even if the employee is not making new contributions. Employees should keep this in mind if they experience a permitting event later in the year. They may want to reduce their new election if there are remaining contributions from earlier in the year. At no point can an employee be reimbursed more than the amount of contributions that have actually been made to date.

If the employee is experiencing a permitting event, they may modify or cancel their election. Please see the answer above for more information.  

Can an employee cancel their Medical Reimbursement Account (MRA) due to procedures being cancelled with unforeseen rescheduled dates?

No, the cancellation of a procedure is not considered a permitting event to modify or cancel the MRA. An employee may only modify or cancel their election if they experience a permitting event. For a list of permitting events, refer to the Permitting Event Codes/Date Chart .

Employees participating in the 2020 plan year will have until March 15, 2021 to incur eligible expenses for reimbursement. Employees concerned about spending the funds in their account should refer to IRS Publication 502for more information on eligible expenses. They may also contact ASIFlex at (800) 659-3035 or

Will the grace period to incur expenses for the 2019 plan year be extended? 

No, the grace period timeframe of two and a half months following the end of a plan year is set by the IRS. Only claims incurred as of March 15, 2020 are eligible for reimbursement under the 2019 plan year.

Employees participating in the MRA or DCRA for 2020 will have until March 15, 2021 to incur expenses.

What are ASIFlex’s office hours and claims processing times?

ASIFlex’s representatives are available 5:00 a.m. – 5:00 p.m., Monday through Friday, and 7:00 - 11:00 a.m. Saturdays, PST.

For a faster processing of claims, ASIFlex highly encourages employees to file claims electronically as this will result in the quickest turnaround time. Employees can file claims via the ASIFlex MobileApp (available for free on Google Play or the App Store), ASIFlex Online Portal (by logging into account detail), or ASIFlex toll-free fax (877-879-9038).

ASIFlex is currently meeting all claims processing goals.

  Updated: 4/13/2020
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