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Series established February 18, 1998
This band includes work in a variety of technical data processing settings within the Legislative Counsel Bureau's Legislative Data Center. The work in the band ranges from entry through most complex. The band consists of two levels, Information Technician I and II. Each is multilevel. Movement through the levels is based on the acquisition and demonstration of skills described in the individual Position Descriptions.
Information Technician Band Legislative Data Center Series Specification - Class Titles and Codes
Information Technician I (Abolished 01/07/2016 per Pay Letter 16-05)
Information Technician II
This level is typically the entry into the band. Level A is the trainee range in the level. Incumbents work under close supervision with very limited independence of action. Level B is the developing range in the classification. Incumbents still work under close supervision with increased independence of action and are expanding their depth of subject matter knowledge and skills. Incumbents in Level C perform the widest range of tasks, with a significant degree of independence, still within a limited scope and with limited consequence of error. Level C incumbents may act in a lead capacity.
Work at this level includes many of the tasks performed by incumbents in the Information Technician I level. This level is distinguished by greater breadth and depth of assignments and greater complexity. Incumbents have significant independence of action, based on the knowledge, skills, abilities, and behaviors of the incumbent. Incumbents prioritize their own work and may act as a team leader. There is a limited amount of work at this level.
The level of allocation is determined by the complexity of the assignment and the risk management required by the responsibilities assigned. Opportunities at the Information Technician II level are limited by the amount of work to be assigned at this level.
Experience either in college-level information technology coursework or experience performing a variety of technical duties supporting information technology systems. This experience either learning or performing support functions of a systems analysis programming and machine operations effort includes data management, procedure writing, communicating with system users, and operation of components and peripheral equipment of an information technology system. Additional specific skills are described in the individual Position Descriptions and Job Opportunity Bulletins.
Complexity of Work:
Is determined by the breadth and depth of the knowledge, skills, abilities and behaviors (KSAB's) required to complete the assigned tasks, breadth of impact, fiscal implications, impact on the business success of the Data Center and its customers and public and media sensitivity.
Level A: This is the entry level. Work assignments will be appropriate for a learner; less complex, limited in scope and variety. May act as a team member.
Level B: This is a trainee level. As KSAB's expand and incumbents demonstrate successful performance of limited, routine tasks, the scope and variety of the tasks will expand. Tasks of average difficulty will be added, making the job more complex. May act as a team member.
Level C: This is a journey level. KSAB's on routine tasks should be at the proficient level. Scope and variety of tasks expands to encompass virtually all tasks appropriate to the classification. Tasks increase in complexity. May act as a lead person over Level A or B. May act as a team member or leader.
Considering the complexity of the tasks, how much freedom to make decisions is exercised, and what is the consequence of error?
Level A: Decision-making responsibilities are limited. Tasks will usually be restricted to those that produce least consequence of error to the customers.
Level B: Decision-making responsibilities increase at Level B. Consequence of error increases as the incumbent demonstrates competency at more tasks.
Level C: Scope is broadest in series. Greatest potential for consequence of error. Will usually be involved in correcting errors, working with vendors to correct problems as they are identified.
Independence of Action/Supervision Received:
This involves how much of an incumbent's work is reviewed and, when it is reviewed, how closely it is scrutinized.
Level A: Incumbents work under close supervision. Significant problems are passed to a higher level. There is close review on nonroutine tasks. Keeps supervisor informed of critical events. Guided by specific policies and procedures.
Level B: Incumbents in this level are still supervised closely on nonroutine tasks. They exercise greater independence on routine tasks. Will keep supervisor informed of critical events; may be permitted to undertake solutions on less complex nonroutine tasks. Guided by specific policies and procedures.
Level C: Incumbents work under general supervision. Usually work independently under functional supervision and technical assistance from higher levels. Work assignments are generally self-sustaining; only the most difficult problems are brought to the higher level for review. Guided by specific policies and procedures. Participates in policy and procedure administration, as well as review/revision. As a technical specialist, works directly with people outside the unit.
Scope of Responsibility Assigned:
Describes the variation of tasks assigned.
Level A: This is the first technical specialist level. Incumbents work independently or as team members performing the more complex technical support functions. May act as lead over a small team of technical staff.
Level B: This is the highest technical specialist level. Incumbents work independently or as team leaders performing the most complex and critical or sensitive technical support functions. Assignments usually have impact on multiple functions and involve frequent interaction with the data processing organization, customers, or other users.
Considering the complexity of the tasks, how much freedom to make decisions is exercised and what is the consequence of error?
Level A: Works under supervision of either higher-level professional or technical supervisor. Work is not typically reviewed and more complex and unusual problems are referred to higher-level staff. Consequence of error is substantial, commensurate with the level of responsibility, affecting multiple users or systems. Has broad discretion in solution of problems. May be given the latitude to act on behalf of the data processing organization.
Level B: Under direction, performs critical support functions with broad discretion and wide latitude in the solution of problems; may be given latitude to act on behalf of the entire data processing organization. Errors at this level will have a major impact on the data processing organization or on customers or other users.
Level A: Possesses sufficient breadth of knowledge and communication skills to analyze and resolve unique and critical problems and to act as liaison between the technicians and the operations/programming staff. Needs to understand all automated systems in order to direct system and file recovery operations in event of communications, job or system failure. Needs to know operating systems interactions, database and data management procedures, and software packages used in the production environment.
Level B: Able to work on a wide variety of the most complex activities, requiring broad knowledge of the department's automated systems and the software packages used in the production environment.
Information Technician Band Legislative Data Center Series History - Dates Established, Revised, and Title Changed
Information Technician I