print logo
Main Content Anchor

Information Systems Supervisor/Manager Band Legislative Data Center Broadband Series

Information Systems Supervisor/Manager Band Legislative Data Center Broadband Series

California State Personnel Board Specification

Series established February 18, 1998

Definition of Band

This band includes all supervisor and manager concepts used within the Legislative Counsel Bureau's Legislative Data Center. The band includes four supervisorial levels and one managerial concept. Responsibilities span first-line technical supervisors to the highest levels of program management. The levels in this band are described very generally below. Each position is described in further detail in the individual Position Descriptions.

 

Information Systems Supervisor/Manager Band Legislative Data Center Series Specification - Class Titles and Codes

Information Systems Supervisor/Manager Band Legislative Data Center Series Specification - Class Titles and Codes

Schem Code

Class Code

Class

ZZ30

9444

Information Systems Supervisor I (Abolished 01/07/2016 per Pay Letter 16-05)

ZZ32

9445

Information Systems Supervisor II (Abolished 01/07/2016 per Pay Letter 16-05)

ZZ34

9446

Information Systems Supervisor III

ZZ36

9447

Information Systems Supervisor IV

ZZ38

9448

Information Systems Manager

Definition of Levels

Information Systems Supervisor I

The Information Systems Supervisor I is the shift supervisor during the day shift over a small team of Information Technicians. In worse case scenarios, risk management is significant. The impact on business is significant, though many resources are available for problem solving.

Information Systems Supervisor II

The Information Systems Supervisor II is the off-shift supervisor in Computer Operations, having responsibility over an operational shift. Manages risks of significance to meeting service level commitments. Within the operational context, the impact on business success is significant.

Information Systems Supervisor III

This is the first-line supervisor over analytical staff. Responsibilities may include some technical staff in a direct-reporting relationship. This concept is also a second-line supervisor over technical staff with multishift responsibilities. Incumbents have responsibility for a singular function at the business line level, and are aware of and articulate risk alternatives. Incumbents manage risks of moderate consequence. Responsibilities involve significant impact of limited scope on the business success of the Data Center.

Information Systems Supervisor IV

The Information Systems Supervisor IV is the highest level supervisor at the Data Center. Scope of assignment involves either an organizational unit or a major project. Responsibilities involve moderate to high risk, have significant impact on the business success of the Data Center, and involve a single critical line of business.

Information Systems Manager

The Information Systems Manager is the highest (non-CEA) level of management at the Data Center. Scope of assignment, responsibilities, and influence span either a business line, multiple sections, or a multidivisional project. An Information Systems Manager is responsible for extreme risk, where consequence of error is greatest. Responsibilities have extreme impact on the business success of the Data Center.

Factors Affecting Level Allocation

The primary determinants of allocation level are the overall complexity and level of the responsibilities assigned and the level of direct reports. Complexity is determined by the breadth of impact, fiscal implications, impact on the business success of the Data Center and its customers, and public and media sensitivity. There is a limited amount of work at all levels in the band.

Minimum Qualifications

Progressively responsible experience in information technology system design, programming, technical support, constituent management, software installation, information security, project management, administrative services, network management, desk top management, production management, technical training, or operations. This experience would include management and planning of technology systems development, applications processing, and all phases of the operation of a computer installation described above. Incumbents will demonstrate strong analytical and communication skills; possess experience in budgeting and scheduling workloads; manage and evaluate projects; and experience with employee supervision and personnel management.

Allocation Guidelines

Scope of Responsibility Assigned:

 

Describes the variation of tasks assigned.

 

Manager: Manages either (a) multiple projects or a major project which involves multiple sections or divisions, or (b) a business line which provides multiple services across sections/divisions or across multiple customer business functions. Projects or functions involve greatest consequence of error; extreme risk; and direct impact on the business success of the Data Center. Reports to a Deputy Director or Chief Deputy Director and manages technical staff through subordinate Information Systems Supervisors or high level specialists.

 

Supervisor IV: Supervises a unit involving a single critical business line or a major project with moderate to high risk. Consequence of error is high and impact on the business success of the Data Center is significant. Reports to an Information Systems Manager or Deputy Director and accomplishes work through subordinate Information Systems Supervisors or technical specialists.

 

Supervisor III: Supervises a single function of a business line in a complex environment or projects having significant impact of limited scope on the business success of the Data Center. Incumbent's responsibility involves risk of moderate consequence to the organization. Reports to an Information Systems Supervisor IV or higher, and accomplishes work through a staff of Information Technology Specialists. May supervise multiple shifts through subordinate supervisors.

 

Supervisor II: Supervises a group of Information Technicians on a single shift in the Computer Operations Section. Incumbent's responsibility involves risks of significance to meeting service level commitments. Within the operational context, the consequence of error is moderate to high and its impact on the business success of the Data Center is significant.

 

Supervisor I: Supervises the work activities of a small team of technical staff in the command center console operations, print processing, tape processing, or client/server backup operations. May supervise a weekend shift. In the worst case, risk management is significant to meeting service level commitments. Within the operational context the consequences of error is moderate to high and its impact on the business success of the Data Center could be significant, although many resources are available for problem solving.

 

Complexity of Work:

 

Is determined by the breadth and depth of the knowledge, skills, abilities, and behaviors (KSAB's) required to complete the assigned tasks, breadth of impact, fiscal implications, impact on the business success of the Data Center and its customers and public and media sensitivity.

 

Manager:

 

Manages:

 

Applications Programming:

 

Manages applications development in a most complex environment. Complexity includes analysis, design, development, and implementation of multiple large batch or on-line systems with large database files; multiple system integration; integrated host and client/server applications; or systems necessary for a department or the legislature to conduct critical core business functions which have extreme risk; or

 

Operations/Productions Support:

 

Manages multiple operational support and service functions in a most complex environment for a department or the Legislature to conduct critical core business functions which have extreme risk. Complexity includes network operations of integrated statewide Wide Area Networks (WANS) and/or Local Area Networks (LANS); computer operations of multiple large mainframe computers integrated into a network with multiple network servers; or

 

Systems Programming/Technology:

 

Manages multiple technical support and service functions in a most complex environment for a department or the Legislature to conduct critical core business functions which have extreme risk. Complexity includes multiple mainframe computers integrated into a statewide network with multiple servers; large complex on-line database and client/server applications; multiple on-line transaction monitors and WANS/LANS integrated into a complex network architecture; or

 

Customer Services:

 

Manages multiple customer support and service functions in a most complex application and network environment where service levels are critical for a department or the Legislature to conduct critical core business functions. Complexity includes acceptance testing of complex applications; installing client hardware and software; training end-users in the use of hardware, vendor software, and custom applications; administration of network access and data security; providing real-time help to resolve customer problems; and/or assisting customers in an information resource center environment.

 

Supervisor IV:

 

Supervises either:

 

A. Multiple administrative service functions that are critical to the data center's ability to meet the service requirements of its customers. Complexity includes budget preparation and administration; contract administration and coordination with key customers, vendors, contractors, and consultants; procurement of hardware and software; facility management and security; asset management of all hardware and software; and shipping/receiving, courier services, and supplies; or

 

B. An operational service business function or a major project of moderate to high risk in a most complex environment. Complexity may include network operations of integrated statewide WANS/LANS; and/or computer operations of multiple large mainframe computers integrated into a network with multiple network servers; or

 

C. A customer service business function or a major project of moderate to high risk in a most complex application and network environment where service levels are critical for a department or the Legislature to conduct critical core business functions. Complexity may include acceptance testing of complex applications; installing client hardware and software; training end-users in the use of hardware, vendor software, and custom applications; administration of network access and data security; providing real-time help to resolve customer problems; and/or assisting customers in an information resource center environment; or

 

D. Mass mailings, using complex automated mailing applications, for the Senate, Assembly, and Committee Offices in accordance with regulations established by the Rules Committees and Fair Political Practices Commission. Complexity involves testing complex mailing application software; maintaining complex data in large relational database tables; setting up and running multiple complex mass mailing jobs to conform to regulations; and tracking and reporting in accordance with regulations.

 

Supervisor III:

 

At this level the complexity of work of the functions supervised may include either:

 

A. Multiple mainframes and operating platforms integrated into the most complex statewide WANS/LANS with multiple servers; large complex on-line databases; client/server applications and multiple interdependent telecommunication applications; and/or environmental support and emergency back-up power systems; or

 

B. Acceptance testing of complex applications; installing client hardware and software; training customers in the use of hardware, vendor software, and custom applications; administration of network access and data security; providing real-time help to resolve customer problems; and/or assisting customers in an information resource center environment.

 

Supervisor II:

 

Complexity includes computer operations of multiple large mainframe computers integrated into a network with multiple network servers; providing real-time help to resolve customer problems; and identifying major system problems and evaluating what is required to resolve them including determining what level of staffing or authority is needed.

 

Supervisor I:

 

Complexity includes computer operations of large mainframe computers integrated into a network with network servers; providing real-time help to resolve customer problems; and identifying moderate system problems and evaluating what is required to resolve them, including determining what level of staffing or authority is needed.

 

Independence of Action/Supervision Received:

 

This involves how much of an incumbent's work is reviewed and, when it is reviewed, how closely it is scrutinized.

 

Manager: Incumbent performs with a high degree of independence under the general direction of a Deputy Director or Chief Deputy Director. Finished products receive general review for political sensitivity and fiscal impact. Incumbent deals directly with key customers, both internal and external, and is sensitive to political issues.

 

Supervisor IV: Incumbent performs with a moderate to high degree of independence under the direction of an Information Systems Manager or Deputy Director. Recognizes when issues/problems may have high political sensitivity and/or fiscal impact and seeks management review/approval for recommended action. Incumbent deals independently with customers and other Data Center managers and supervisors on routine projects or operational matters.

 

Supervisor III: Incumbent performs with a moderate to high degree of independence under the direction of an Information Systems Supervisor or Manager. Recognizes when issues/problems need to be escalated to higher levels. Deals directly with other Data Center supervisors on routine projects or operational matters.

 

Supervisor II: Incumbent performs with a moderate degree of independence under the direction of an Information Systems Supervisor III or Information Systems Manager. Knows when to seek management review for actions that could have high political sensitivity and operational impact. Incumbents deal independently with customers and other Data Center managers and supervisors on routine projects or operational matters.

 

Supervisor I: Incumbent performs with a low to moderate degree of independence under the direction of a higher level Information Systems Supervisor. Knows when to seek management review for actions that could have high political sensitivity and operational impact. Incumbents deal independently with other Data Center supervisors on routine projects or operational matters.

 

Decision-Making Responsibilities:

 

Considering the complexity of the tasks, how much freedom to make decisions is exercised, and what is the consequence of error?

 

Manager: Incumbents have broad discretion to make decisions on the planning, organizing, directing, and controlling of work in their area of responsibility. Consequence of error can have direct and substantial impact on the business success of the Data Center. Supervisor IV: Incumbents have discretion to make decisions in their area of responsibility. At this level, work assignments, allocation of resources, timelines, and work schedules are determined by the incumbent with minimal input of the Information Systems Manager. Consequence of error is moderate to high, with significant impact on the business success of the Data Center.

 

Supervisor III: Incumbents have discretion in making decisions involving the day-to-day operation in their area of responsibility at the business line level. Consequence of error can be significant, but has limited impact on the business success of the Data Center. Work assignments and work schedules for routine work are made with minimal direction from a higher-level supervisor.

 

Supervisor II: Incumbents have discretion to make decisions in their area of responsibility, and are expected to handle moderately difficult problems and maintain administrative/technical procedures and standards with minimum guidance.

 

Supervisor I: Incumbents have limited discretion in making decisions in their area of responsibility and are expected to handle routine problems and maintain administrative and/or technical procedures and standards with minimum guidance.

 

Consultation Responsibilities:

 

What is the level and nature of the public/customer contacts? What is the impact of these contacts on the department's business success?

 

Manager: Incumbents advise and consult with key Data Center customers on major projects to ensure solutions meet their business needs; and with Data Center executive management on the formulation of policies of the broadest scope.

 

Supervisor IV: Incumbents advise and consult with customers on a major project to ensure solutions meet needs with customers, managers, and supervisors on service and support issues which may have significant impact on the business success of the Data Center; and with managers on the formulation of policies of moderate scope.

 

Supervisor III: Incumbents advise and consult with customers on projects within their area of responsibility to ensure service level objectives are met, and with managers, supervisors, and staff on service and support issues which may have significant impact on the business success of the Data Center and on the formulation of policies of moderate scope at the division level.

 

Supervisor II: Incumbents advise and consult with Computer Services Division managers and supervisors on services and support issues which may have significant impact on the business success of the Data Center and on the formulation of policies of moderate scope at the section level.

 

Supervisor I: Incumbents advise and consult with Computer Services Division managers and supervisors on services and support issues which may have significant impact on the business success of the Data Center.

 

Involvement with New Technologies:

 

What is the incumbent's role in the development and implementation of the latest information technology innovations?

 

Manager: Maintains awareness of industry trends and learns the basic concepts of new technologies; uses good judgment in employing new technologies in developing/implementing solutions to customer needs; may have responsibility to managing the development and implementation of new technologies that have significant impact on the Data Center's technical or applications architectures.

 

Supervisor IV: Maintains awareness of industry trends and learns the basic concepts of new technologies; uses good judgment in applying new technologies in developing/implementing solutions to meet customer's needs.

 

Supervisor III: Maintains awareness of new technologies that could impact area of responsibility; uses good judgment in applying new technologies within scope of responsibility.

 

Supervisor II: Stays abreast of industry trends and learns the basic concepts of new technologies. Applies new technologies that have been developed and implemented at the Data Center for use in the computer operations and network environment. Supervisor I: Stays abreast of industry trends and learns the basic concepts of new technologies within area of responsibility. Is able to use new technologies that have been developed and implemented at the Data Center for use in the computer operations and network environment.

Class History

Information Systems Supervisor/Manager Band Legislative Data Center Series History - Dates Established, Revised, and Title Changed

Information Systems Supervisor/Manager Band Legislative Data Center Series History - Dates Established, Revised, and Title Changed

Class

Date Established

Date Revised

Title Changed

Information Systems Supervisor I

02/18/1998

01/01/2004

--

Information Systems Supervisor II

02/18/1998

01/01/2004

--

Information Systems Supervisor III

02/18/1998

01/01/2004

--

Information Systems Supervisor IV

02/18/1998

01/01/2004

--

Information Systems Manager

02/18/1998

01/01/2004

--

  Updated: 2/25/2016
One Column Page
Link Back to Top