Employment Program Supervisor and Employment Program Manager Series

California State Personnel Board Specification

Series established January 23, 1974

Scope

This series specification describes professional supervisory and management classes used in the Employment Development Department (EDD) to perform a variety of management-related work necessary to administer a number of departmental programs, including the job service and unemployment insurance programs.

The classes represent positions typically used to direct the operations of the job service and unemployment insurance programs in the Department's field offices. These offices are categorized as primary centers, and large and medium offices according to the Department's field office allocation guidelines. In the Job Service Program, a variety of program sites are administered at the regional level.

The Employment Program Supervisor and Employment Program Manager classes are typically either first or second level supervisors or field office managers. Positions at all levels require extensive public and community contact.

Some of the positions in this series require fluency in both English and a second language to facilitate communication with clients. Persons interested in qualifying for special language positions must pass both the proficiency tests for a specified non-English language and the general examination administered to all candidates for positions in the class.

Using a participative management style, positions in these classes perform the following activities: develop program objectives for an office or program unit and provide leadership to staff in the accomplishment of those objectives; lead and involve staff in the implementation of departmental policies and procedures, new programs, program changes, and reporting requirements; negotiate and coordinate with local governmental jurisdictions and community organizations to improve employment and training opportunities and partnerships; make recommendations on policies and procedures to primary center or regional managers and/or field division chiefs which affect customer service, both internal and external; have responsibility for office administration, including budget, personnel, staffing, space planning, and space allocation. Incumbents may also supervise the work of Staff Specialists in field division offices.

Positions in the classes of Employment Program Supervisor I and II and Employment Program Manager I, II, and III are designated as supervisory. Positions have significant responsibility for formulating or administering agency policies and programs; performing duties which are substantially different from those of subordinates, and having authority, in the interest of management, to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline other employees, or responsibly direct their work, adjust their grievances, or effectively recommend such actions. Lead positions are not appropriate for allocation to this series.

Factors Affecting Position Allocation

The scope of responsibility, the complexity of technical work to be performed, the independence of action, the degree of supervision and administrative direction exercised and received, the scope and volume of services provided by subordinate operating units, decision-making authority and impact, degree of contact with other government entities, the degree of authority to make commitments to these agencies or other organizations, and consequences of action.

Definition of Levels

Employment Program Supervisor I

This may be the first supervisory level in some field office(s). Employment Program Supervisors I supervise the activities of small program units performing unemployment insurance or job service work. Incumbents have supervisory responsibility for clerical and journey level professional staff.

Employment Program Supervisor II

Provides leadership as supervisor of two or more small program units in an office.

Employment Program Manager I

Typically, this is the first supervisory level in a field office or service point setting. Either (1) provides leadership in managing the activities of a small office; or (2) supervises one or more program units in a medium or large office.

Employment Program Manager II

Typically, this is the second supervisory level in a field office setting. Either (1) provides leadership in administering the activities of three or more program units in a field office; or (2) functions as the manager of a medium office; or (3) supervises a group of technical staff specialists responsible for policy and procedural analysis and development in a field division office.

Employment Program Manager III

Typically, the Employment Program Manager III functions in an administrative capacity (1) providing second-level supervision; (2) as a manager in a large office; or (3) supervising a group of staff units responsible for a major activity or program area.

Minimum Qualifications

Employment Program Supervisor I

Either I

One year of experience in the California state service performing the duties of an Employment Program Representative, Range C, or an Employment Program Counselor, Range B. (Candidates who are within six months of completing the required experience will be admitted to the examination, however, they must complete the required experience before being considered eligible for appointment.)

Or II

Four years of administrative or management experience in the fields of personnel or placement services, or professional casework or counseling. One year of the required experience must have been in a supervisory or managerial capacity.

(Experience in the California state service applied toward this requirement must include at least one year of experience performing the duties of an Employment Program Representative, Range C.)

Employment Program Supervisor II

Either I

One year of experience in the California state service performing the duties of an Employment Program Supervisor I or Job Agent. (Candidates who are within six months of completing the required experience will be admitted to the examination, however, they must complete the required experience before being considered eligible for appointment.)

Or II

Five years of administrative or management experience in the fields of personnel or placement services, or professional casework or counseling. Two years of the required experience must have been in a supervisory or managerial capacity.

(Experience in the California state service applied toward this requirement must include at least one year of experience performing the duties of an Employment Program Supervisor I.)

Employment Program Manager I

Either I

Two years of full-time equivalent experience in the California state service performing the duties of an Employment Program Representative, Range C, or one year of experience as an Employment Program Supervisor I; Employment Program Supervisor II; Employment Development Specialist I, Range B; or Employment Development Specialist II. (Candidates who are within six months of completing the required experience will be admitted to the examination, however, they must complete the required experience before being considered eligible for appointment.)

Or II

Five years of administrative or management experience in the fields of personnel or placement services, human resources, or employment and training. Three years of the required experience must have been in a supervisory or managerial capacity.

(Experience in the California state service applied toward this requirement must include at least two years of full-time equivalent experience performing the duties of an Employment Program Representative, Range C, or one year of experience as an Employment Program Supervisor I or Employment Development Specialist I.)

Employment Program Manager II

Either I

One year of experience in the California state service performing the duties of an Employment Program Supervisor II; Employment Program Manager I; Employment Development Specialist I, Range B; Employment Development Specialist II; or Associate Governmental Program Analyst in an operations branch setting. (Candidates who are within six months of completing the required experience will be admitted to the examination, however, they must complete the required experience before being considered eligible for appointment.)

Or II

Five years of administrative or management experience in the fields of personnel or placement services, human resources, or employment and training. Four years of the required experience must have been in a supervisory or managerial capacity.

(Experience in the California state service applied toward this requirement must include at least one year of experience performing the duties equivalent to an Employment Program Supervisor II or Employment Program Manager I.)

Employment Program Manager III

Either I

One year of experience in the California state service performing the duties of an Employment Program Manager I, Employment Program Manager II, Employment Development Specialist II, or two years of experience performing the duties of an Associate Governmental Program Analyst in an operations branch setting. (Candidates who are within six months of completing the required experience will be admitted to the examination, however, they must complete the required experience before being considered eligible for appointment.)

Or II

Five years of supervisory or managerial experience in the fields of personnel or placement services, human resources, or employment and training.

(Experience in the California state service applied toward this requirement must include at least one year of experience performing the duties of an Employment Program Manager I.)

Knowledge and Abilities

All Levels:

Knowledge of: EDD's mission, values, management philosophy, and internal and external customer service needs; economic development principles; principles and practices of personnel management including equal employment opportunity, employer-employee relations, active listening, team building, staff empowerment, and staff training and development; coaching techniques; vertical/lateral communication and nonconfrontational problem resolution; principles and practices of public administration, including office management, fiscal controls, and staffing; State and Federal funding mechanisms; automated systems and their applications as they relate to EDD's programs and services; EDD's support systems, including business services, fiscal, personnel, legislative liaison, marketing, and labor market information; State, local, and departmental procedures and methods to ensure a healthy work environment, equipment safety, and emergency services; community demographics, special customer group needs, and employer and labor market needs and trends; community-based organizations and the services they extend; job training programs and role of the SDA; provisions of the California Unemployment Insurance Code and Federal and departmental regulations; political and economic trends as they relate to EDD's services.

Ability to: Foster and maintain effective working relationships with both internal and external customers; gather and analyze data; formulate, implement, and evaluate multiple programs and reason logically in measuring and improving EDD's services; make decisions and accept accountability; communicate effectively; plan, organize, and direct the work of others; apply innovation, leadership, and vision to EDD's programs and engender involvement and empowerment in implementation of EDD's mission, values, management philosophy, and customer services; create a work environment and methods for staff to develop skills and career opportunities; participate in community education and concerns relating to employment problems and EDD's programs; establish EDD in the community as a service provider, labor exchange, and economic development resource; build an atmosphere for professional open communication, fair and equal treatment, and nonconfrontational problem solving in regards to performance, operational, and administrative situations; treat others with respect and dignity and apply common sense and good judgment in all management practices; implement equal employment opportunity policies.

Additional Desirable Qualification

All Levels:

Experience in EDD supervising professional or technical staff.

Class History