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ABOLISHED 05/07/2015 PER PAY LETTER 15-16 - Program Manager, Bureau of Repair Services (8872)

ABOLISHED 05/07/2015 PER PAY LETTER 15-16 - Program Manager, Bureau of Repair Services

California State Personnel Board Specification

  • Schematic Code: VU22
  • Class Code: 8872
  • Established: 03/21/1973
  • Revised: --
  • Title Changed: --


Under general direction, in the Bureau of Electronic and Appliance Repair to plan, organize and direct the administration of a statewide program involving the review and enforcement of laws relating to the maintenance, service and repair of major appliances; and do other work as required.

Typical Tasks

Plans, organizes, directs and evaluates the work and staff of the major appliance repair program; provides technical and program consultation to management; confers with other Bureau Managers and staff to assure a uniform program; assists the Bureau Chief in the formulation of policy and in the development and maintenance of standards and guidelines; establishes and maintains a program of regulation and registration of repair dealers who maintain, service and repair appliances including refrigerators, freezers, washers, dryers, dishwashers and room air conditioners; assists in interpreting the major appliance regulatory program to public, industry, professional and community organizations and groups; represents the Bureau at meetings concerned with major appliance repair consumer problems; establishes and maintains cooperative relationships with registrants, consumers and other persons in connection with work of the Bureau; prepares correspondence and technical reports.

Minimum Qualifications

Either Iin the Department of Consumer Affairs Two Years Performing


the duties of a Senior Field Representative, Bureau of Electronic and Appliance Repair, or three years performing the duties of a Field Representative, Bureau of Electronic and Appliance Repair. Or IIFive years of experience providing a working knowledge of modern operating practices and methods of repair of major appliances. (Experience in California state service applied toward this requirement must have been in a class with a level of responsibility equivalent to that of Assistant Mechanical Engineer.)


Experience fulfilling this pattern may be obtained as either:


1. Owner or repair manager of a major appliance dealership with the responsibility for the direction and supervision of major appliance sales and repair; or


2. Mechanical or electrical engineer with a governmental or private agency performing difficult electromechanical engineering work in connection with investigating, inspecting, or purchasing major appliances.


(In both of the above experience patterns, education in a public administration, business administration, or a professional engineering curriculum may be substituted for up to two years of the required experience on the basis of two years of education being equivalent to one year of experience.)

Knowledges and Abilities

Knowledge of: Construction, operation, and maintenance of such major appliances as refrigerators, freezers, washers, dryers, dishwashers and room air conditioners; methods, materials, and equipment used in the repair of major appliances; major appliance inspection techniques; information relative to coding or identifying original and replacement equipment; operating and safety standards; special equipment design or modification of existing equipment; methods of keeping records and inventories of major appliances; principles of public and business administration and effective supervision; Federal and State laws and administrative regulations relating to major appliances; principles of identification, preservation and presentation of evidence; procedures used in the conduct of court and administrative hearings; Bureau's Affirmative Action Program objectives; a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.


Ability to: Interpret and apply laws, rules or regulations; prepare instructional manuals, regulations and bulletins; read plans, drawings and specifications; act as an expert witness before courts and question witnesses in informal proceedings; present budget and other information to legislative and public bodies; establish and maintain cooperative relationships with consumers, and with representatives of governmental or private agencies; analyze situations accurately and take effective action; dictate correspondence and prepare reports; direct others in the performance of their work; effectively contribute to the Bureau's affirmative action objectives.

  Updated: 10/6/2017
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