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Series established March 21, 1973
This series specification describes two Field Representative classes used in the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs.
Field Representative, Bureau of Electronic and Appliance Repair, series describes regulatory investigation concerned with the administration and enforcement of the Electronic and Appliance Repair Dealer Registration Law.
Work assignments involve investigating and mediating consumer complaints and suspected violations of laws or regulations pertaining to the Business and Professions Code, the Penal Code, and the California Administrative Code; participating with investigators and other law enforcement personnel in developing cases against repair dealers suspected of fraudulent activities; locating and interviewing witnesses, complainants, and subject of investigations; identifying, securing and preserving physical and documentary evidence; writing reports, reviewing cases; serving subpoenas and legal documents; conducting undercover operations in special investigations against suspected fraudulent service dealers in the repair industry; conducting follow-up investigations at the request of the district attorney or Attorney General; inspecting and altering electronic equipment and major appliances in the Electronic and Appliance Repair Laboratory for use during investigations; and representing the Bureau as a subject-matter expert in administrative hearings or court cases.
Entry into this series is typically in the class of Field Representative, Bureau of Electronic and Appliance Repair.
This is the full journey level class in this series. Under general direction, incumbents represent the Bureau in connection with the administration and enforcement of the Electronic and Appliance Repair Dealer Registration Law; investigate and attempt to resolve consumer complaints; investigate and assist in the prosecution of cases involving suspected fraud, incompetence and negligence and perform technical electronic and mechanical work in the inspection and alteration of electronic equipment and major appliances.
This level supervises a small staff of Field Representatives engaged in administering and enforcing the Electronic and Appliance Repair Dealer Registration Law. Incumbents train staff and assign work; authorize the opening of cases; authorize the purchase of home electronic equipment, major appliances and related evidence and test equipment.
Four years of technical experience in the repair and maintenance of home electronic equipment or major home appliances under the Bureau's jurisdiction, one year of which must be at the full journey level. (Candidates may substitute college, technical, or trade school education training in home electronic or major appliance repair, or education in electronic or mechanical engineering for up to two years of the required general experience on a year-for-year basis.)
One year of experience in the Department of Consumer Affairs performing the duties of a Field Representative, Bureau of Electronic and Appliance Repair.
Four years of technical experience in the repair of home electronic equipment or major home appliances under the Bureau's jurisdiction including one year of which must be at the full journey level and two years as a supervisor, manager or teacher. (Candidates may substitute college, technical, or trade school training in home electronic or major appliance repair or education in electronic or mechanical engineering for up to two years of the required general experience on a year-for-year basis.)
Knowledge of: Theory and practice of; construction and repair of television, radio, stereo, audio and video recorders and playback equipment, video cameras, computer systems and video games, refrigerators, freezers, ranges, washers, dryers, dishwashers, trash compactors, room air-conditioners and associated equipment and testing instruments; installation, repair, and servicing of antennas; investigation techniques and procedures; identification, preservation, and presentation of evidence; rules of evidence and the procedures of courts and administrative hearings; sources of information used in locating persons; laws of arrest, search, and seizures; service of legal process; duties of Federal, State, and local law enforcement agencies.
Ability to: Use schematics and diagrams and inspect, operate, maintain and repair electronic equipment, major appliances and all associated testing equipment; develop and maintain cooperative relationships with the public and trade; analyze information accurately and take appropriate action; interpret and apply appropriate applicable laws, rules and regulations; keep accurate records, prepare comprehensive reports and write articles for trade journals; speak and write effectively.
Knowledge of: All of the above, and principles and techniques of personnel management and supervision; Department's Affirmative Action Program objectives; a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.
Ability to: All of the above, and direct others in the performance of investigatory work; effectively contribute to the Department's affirmative action objectives.
Willingness to travel and work irregular hours and overtime in various locations throughout the State; tact; keenness of observation; good memory for names, faces, and incidents.