Under direction, to be responsible for the establishment of rental accounts and management of rental property for an assigned geographic area; to collect delinquent rents and obtain compliance with specific provisions of agreements, leases, laws, rules, or regulations; and to do other related work.
Either in the field or in the office: Advertises and rrents available properties; locates and contacts individuals and organizations either personally or by mail to secure information and to obtain compliance with specific provisions of agreements, leases, rules, or regulations or to give information on rentals or relocations; instructs tenants in the methods of compliance with agreements and leases, and explains the provisions of pertinent forms; completes applications for rental agreements and leases; verifies rent liability and collects delinquent rent; recommends arrangements for installment payment of delinquent obligations; verifies claims for rental refund; locates and estimates the value of assets; initiates legal action, when necessary, to terminate tenancies, and acts as State's witness, when required; establishes and maintains cooperative relationships with Federal, State, and local governmental agencies; prepares reports and correspondence; verifies inventory purchases by State and maintains inventory records; may assist in training Junior Right of Way Agents or Rental Agent Trainees in rental agent activities.
Work usually performed only in the field: verifies statements of rental applications; seizes and impounds real or personal property for rent delinquencies; investigates complaints, serves eviction notices and may appear in small claims court; authorizes utility payments when required and the necessary maintenance and repairs of rentals, including initiation of pertinent service agreements; inspects properties for hazards and initiates remedial action if necessary; inspects both occupied and vacant properties for cleanliness, debris removal, etc.
Work usually performed only in the office: maintains rental records, adjusts accounting errors, and compiles pertinent information on delinquent accounts; corresponds with debtors and others to advance the collection of accounts; makes recommendations for requests for discharge from accountability of delinquent balances.
One year of experience in California state service performing the duties of a Rental Agent Trainee or a Junior Right of Way Agent. (Applicants who have completed six months of service in the class of Rental Agent Trainee or Junior Right of Way Agent will be admitted to the examination, but they must satisfactorily complete one year of experience in the class of Rental Agent Trainee or Junior Right of Way Agent before they can be considered eligible for appointment.) or
Two years of experience in California state service performing the duties of a Collection Agent.
Experience: Two years of experience in one or a combination of the following: (In appraising experience, emphasis will be placed upon its recency and breadth.)
1. In a responsible position in charge of the management and supervision of at least 20 separate income-producing properties.
2. Management activities in the marketing, distribution, or sale of merchandise, or as a credit manager, assistant credit manager, or claims adjustor with responsibility for broad public contacts. or
3. As a loan officer or assistant loan officer in charge of real estate loans or escrows in a bank, realty office, savings and loan, escrow or title company.
(College training in prelegal, business administration, economics, or a related field may be substituted for one year of the required experience on the basis of two years of college being equivalent to one year of experience.)
Knowledge of: The factors which enter into the values of various types of real estate property for rental purposes; legal forms, procedures, and requirements involved in property rental transactions; property management practices, including maintenance, and repair of rental property; general business practices and financial record keeping; interviewing and investigation techniques, skip tracing methods, and remedies available for the collection of delinquent rent; functions of Federal, State, and local regulatory and law reinforcement agencies.
Ability to: Read and write English at a level required for successful job performance; deal with citizens and public officials under conditions requiring the utmost in tact and good judgment; analyze situations accurately and take effective action; prepare reports.
Tact and good personal appearance; willingness to travel and work irregular hours; good memory for names, faces, and incidents; and keenness of observation.
Education equivalent to completion of the 12th grade.