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ABOLISHED 09/06/2017 PER PAY LETTER 17-29 - Collection Agent (8632)

ABOLISHED 09/06/2017 PER PAY LETTER 17-29 - Collection Agent

California State Personnel Board Specification

  • Schematic Code: JL50
  • Class Code: 8632
  • Established: 11/18/1970
  • Revised: 07/25/1979
  • Title Changed: --


Under supervision, to compile and evaluate information needed to collect delinquent accounts; to make reports of solvency; to make initial recommendations or determinations on appropriate methods of collection and take appropriate action; to appear in small claims court as plaintiff in behalf of the State of California; and to do other related work.

Typical Tasks

Receives and reviews files on delinquent accounts and attempts to locate the responsible party; contacts title companies, banks, and utility companies to advance the collection of accounts; conducts a continuous program to locate debtors; evaluates and rejects or uses secured information in determining an appropriate course of action; determines the debtors' solvency; writes a full report of the debtors' solvency; prepares small claims cases for courtroom presentation; locates all defendants; determines the methods to utilize in order that service of court orders may be effected on defendants; files legal actions with the court; prepares a court calendar; determines the feasibility of dismissing a small claims case; contacts witnesses; serves subpoenas prior to the hearing; presents the case to the court; interrogates the judgment debtor in a court hearing; obtains copies of memoranda of judgment and makes reports as to the final disposition of each case.

Minimum Qualifications

Either I


One year of experience in the California state service in office or field collection or financial record-keeping work relating to the receipt of funds for the State performing the duties of a class at a level of responsibility at least equivalent to Office Services Supervisor I.



Experience: Two years of experience in work such as the extension of credit or loans; collection work in a collection agency, government agency, or business having a comprehensive collection function; or subprofessional accounting work concerned with the maintenance or processing of business or financial records. (In the California state service, this work should be comparable in scope and complexity to that of an Accounting Technician.)

Knowledge and Abilities

Knowledge of: Methods used and remedies available for the collection of delinquent accounts; investigation techniques and sources of information used in locating persons; provisions of the Civil Code, Vehicle Code, and Government Code relating to collection of accounts; courtroom methods; interviewing techniques.


Ability to: Read and write English at a level required for successful job performance; learn, interpret, and apply to specific cases the provisions of laws, rules, or regulations enforced or administered; deal with people tactfully; prepare reports, analyze situations accurately and take effective action.

Additional Desirable Qualification

Education equivalent to completion of the twelfth grade.

  Updated: 12/13/2017
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