Under general direction, to plan, organize and manage the work of a staff of Insurance Investigators, Department of Insurance, in a large office of the Investigation Bureau; and to do other related work.
Plans, organizes, manages and directs a staff of Insurance Investigators, Department of Insurance, in a large office of the Investigation Bureau; assists the Chief Investigator in planning and directing an investigation program; manages insurance investigations conducted by a staff of Insurance Investigators for the purpose of determining compliance with applicable statutes and regulations; analyzes and interprets established policies for determining cases on which evidence exists to refer to the legal staff for formal disciplinary proceedings and reviews the more complex cases for disposition within the Investigation Bureau; evaluates the performance of subordinate supervisors and takes appropriate action; directs or participates in the most difficult or confidential investigations; prepares and supervises the implementation of training plans for Insurance Investigators and Insurance Trainees.
One year of experience in the California state service performing the duties of a Senior Insurance Investigator or a Senior Insurance Policy Officer. or
Two years of experience in the California state service performing the duties of an Associate Insurance Investigator or an Associate Insurance Policy Officer.
Four years of progressively responsible experience in investigative work, preferably in the insurance industry, one year of which must have been in a supervisory or administrative capacity. (Experience in the California state service applied toward this requirement must be at the level of responsibility provided in the promotional pattern.)
Knowledge of: Principles and techniques of personnel management; general insurance principles, practices, procedures, and terminology; general insurance contract law; the Insurance Code, related statutes and court decisions; techniques of investigative work and skill in performing such work; Department's Affirmative Action Program objectives; a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.
Ability to: Plan, organize and manage work; analyze situations accurately and take effective action; prepare management reports; conduct conferences and interviews; speak and write effectively; effectively contribute to the Department's affirmative action objectives.