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Under general direction, to plan, organize and supervise a staff of Insurance Investigators, Department of Insurance, in a large office of the Investigation Bureau, or to manage the work of a staff of Insurance Investigators in a small district office of the Investigation Bureau; and to do other related work.
Plans, organizes and supervises the work of a staff (approximately 812) of Insurance Investigators, Department of Insurance, in a large office of the Investigation Bureau, or manages the work of a staff of Insurance Investigators in a small district office of the Investigation Bureau, Department of Insurance; supervises insurance investigations conducted by a staff of Insurance Investigators for the purpose of determining compliance with applicable statutes and regulations; determines which cases should be referred to the legal staff for formal disciplinary proceedings or makes disposition of such cases within the Investigation Bureau; leads a group of Insurance Investigators in the most difficult investigations; reviews investigative reports submitted by subordinate staff; conducts more complex on-the-job training programs consisting of classroom presentations and field work for Insurance Investigators and Insurance Trainees; serves as technical advisor to all subordinate Insurance Investigators; interviews, hires and evaluates subordinate staff; makes recommendations to superiors on technical and administrative functions.
One year of experience in the California state service performing the duties of Associate Insurance Investigator or an Associate Insurance Policy Officer.
Three years of progressively responsible experience in investigative work preferably in the insurance industry. (Experience in California state service applied toward this requirement must be at the level of responsibility provided in the promotional pattern.)
Knowledge of: Principles and practices of employee supervision, development and training; program management; general insurance principles, practices, procedures and terminology; general insurance and contract law; Insurance Code, related statues and court decisions; techniques of investigative work and skill in performing such work; the Department's Affirmative Action Program objectives; a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.
Ability to: Plan, organize and supervise work; analyze situations accurately and take effective action; prepare reports; conduct conferences and interviews; speak and write effectively; effectively contribute to the Department's affirmative action objectives.