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Under general direction of the Receiver, the Receiver's Chief Deputy, and the leadership of the California Prison Health Care Services, the Director, Clinical Operations (Ancillary Services), is a healthcare executive with comprehensive statewide planning, development, and management responsibility for ancillary patient care services at the Receiver's new facilities and existing institutions, including Pharmacy, Radiology, Laboratory, Optometry, Podiatry, Respiratory, Dietary, Rehabilitation Services, Health Information Management, and Telemedicine. The incumbent in this position must be highly skilled and experienced in health care operations at the administrative leadership level.
As a member of the executive team of the California Prison Health Care Services (CPHCS), participates in policy planning, development and implementation to achieve the CPHCS goals and objectives; provides executive leadership in developing and implementing statewide ancillary services health care policies and practices for existing institutions and new facilities; oversees a diverse and complex portfolio of ancillary patient care services and support functions in order to provide high-quality, cost-effective, and integrated ancillary service programs throughout existing and new facilities; develops and monitors program performance goals for areas of responsibility; recruits, mentors, and provides leadership to program managers; coordinates, through subordinate managers, the establishment of organizational objectives and policies; works to ensure that ancillary patient care services and support functions are integrated across medical, nursing, dental, mental health, and custody domains such that care is safe, effective, timely, efficient, and patient-centered; coordinates the determination of fiscal requirements of assigned departments and budgetary recommendations (capital and operating); approves expenditure plans of operating programs, facilitates synergistic relationships with community providers and other stakeholders; participates and provides direction to subordinate staff as needed related to negotiating and managing contracts with vendors; participates in creating and implementing utilization criteria for ancillary patient care services and works with local, regional, and statewide staff to facilitate criteria-based utilization; ensures productivity and performance standards for ancillary patient care services and support functions are established and achieved; oversees the development and implementation of quality measurement systems and quality improvement initiatives; through subordinate managers, ensures effective and efficient utilization of all resources, including personnel and space as needed to meet patient-inmates' needs in existing and new facilities; coordinates the development and/or selection of clinical documentation tools and enterprise-wide information technology solutions and serves as subject matter expert as needed; ensures all ancillary operations are in compliance with administrative standards, laws, and regulations, including those regarding safety, environmental and infection control.
Experience: Five years of managerial experience in a comprehensive medical setting, at least two years of which must have been over a defined medical program with full authority to hire, evaluate, conduct quality reviews, and have responsibility for practical practice development and discipline.
Education: Masters degree in health care administration or other related health care field.
Empathetic understanding of patients in a State correctional facility; willingness to work with patient-inmates in a State correctional facility; emotional stability; patience; tact; alertness; and keenness of observation.
Professional/technical expertise: Is comprehensively knowledgeable of the most current information, techniques, practices, laws, and regulations of the field; has clear developmental record of formal and on-the-job acquisition of knowledge and skills of the occupation; uses knowledge and judgment in applying appropriate methods and techniques to ensure speed, quality, and consistency in work products; and handles the most challenging tasks requiring technical expertise.
Customer and patient focus: Shows interest in and understanding of the needs, expectations, and circumstances of internal and external customers and patients at the individual, group, or organizational level; explores options and pursues solutions to resolve issues of customers or patients; is responsive, pleasant, and professional; looks at the organization and its services from the customer's and patient's point of view; and seeks and uses customer and patient feedback to improve services or products.
Teamwork: Understands his/her role on the team, yet does whatever is needed to make the team successful; helps team members who need or ask for support or assistance; puts team results ahead of personal success; brings out the best in others on the team; and shares credit for group accomplishments.
Valuing diversity: Sees the benefit of having differing backgrounds and points of view in the workplace, and leverages those differences in group processes and decision making; and supports professional development and career opportunity equally for all.
Managing performance: Sets and aligns individual performance goals with the goals of the unit; involves employees in setting their performance goals; ensures employees have the means and skills to accomplish their goals; tracks and measures individual and unit performance; provides ongoing feedback; treats all employees in an objective and consistent manner; and intervenes to correct poor performance, following steps of progressive discipline.
Leadership: Creates a positive work environment in which all staff are motivated to do their best; ensures that clear, challenging, and attainable goals are set for a group and that these goals are aligned with the goals of the organization/department; ensures that the importance and benefits of goals and methods are understood and accepted by those who will carry them out; and conveys confidence and optimism in the group's ability to overcome obstacles and accomplish its goals.
Planning and organizing: Determines the logically necessary sequence of activities and the efficient level of resources needed to achieve a goal; recognizes and addresses the interdependencies of activities and resources; clarifies roles and responsibilities; anticipates problems and mitigates risks; and produces a realistic schedule of completion.
Organizational savvy: Understands the inner workings and interrelationships of the organization; knows whose support is needed to cut red tape; gets things done through formal channels and informal networks; maintains good working relationships with key players throughout the organization; and aligns and maneuvers organizational resources and internal politics skillfully to solve problems or accomplish goals.
Process improvement: Knows how to separate and combine activities into efficient workflow; benchmarks best practices in the industry; knows what to measure and how to measure it for tracking quality, quantity, schedule, resource utilization, and customer feedback; knows how to identify process problems and opportunities for improvement and simplification; and leverages technology.
Developing others: Coaches others regardless of performance level; shows insight into causes of poor performance and how performance can be improved; shares knowledge and expertise willingly; offers on-going feedback, suggestions, and encouragement; acknowledges progress and growth; and supports others' career development plans.
Managing change: Understands the dynamics of organizational change; knows and guides the planning, process changes, role redefinition, retraining, incentive, and communication steps in transitioning from one organizational state to another; involves key stakeholders in planning and decision making; maintains a high level of communication about the reasons, benefits, opportunities, and difficulties of change; and encourages others and supports them through the transition.
Strategic view: Focuses on the future and where current trends will lead; understands the factors that are shaping the industry and anticipates the opportunities that will be opening and closing; keeps an eye on the big picture and long-range possibilities and implications; and makes, evaluates, and revises long-range plans and goals taking into consideration the organization's core competencies, customers, competition, available resources, and strengths and weaknesses.
Assessing Talent: Understands and recognizes the qualities that differentiate highly successful employees from the average ones; is an astute observer of others' performance; shows skill in asking questions and eliciting detailed and accurate information regarding others' capabilities and weaknesses; and reaches well-articulated conclusions regarding others' strengths and developmental needs.
Relationship Building: Develops and maintains work relationships and continuously works to improve relationships, contacts, and network; maintains an open and approachable manner and easily builds rapport with others; respects others regardless of differences in interest, perspectives, background, and organizational level; and treats others sensitively, fairly, and consistently.
Negotiating: Gains rapport and trust from other parties; works from a strong knowledge base; wins concessions from others; seeks mutually agreeable trade-offs in deal-making; questions and counters others' proposals without damaging relations; holds ground appropriately; and knows how to walk away amicably with the best deal possible.
Handling Conflict: Deals with interpersonally and/or politically challenging situations calmly and diplomatically, diffusing tension; thoughtfully intervenes in conflicts to facilitate communication and resolve problems, finding common ground when possible; and handles complaints and disputes with composure and tact.
Oral Communication: Uses correct vocabulary and grammar; presents information clearly and in an organized manner; gets to the point; questions others skillfully; recognizes nonverbal cues in listeners and adjusts speech and tone accordingly; adjusts word choice according to the audience and purpose; and uses tone, inflection, pauses, and body language for increased impact.