ABOLISHED 01/01/2017 PER PAY LETTER 17-04 - Consumer Liaison Officer (Various Classes) Consolidated Series

California State Personnel Board Specification

Series established November 3, 1977

Definition

This consolidated series specification describes classes in which incumbents, under the general direction of the director of a department, or an executive director of a commission, serve in a liaison role between a department or commission and consumer groups, keeping the department or commission informed of issues, activities, and developments in areas of consumer interest, recommending departmental or commission positions, policies and strategies regarding those issues, and communicating departmental or commission policies, actions, and strategies to consumer groups.

Normally each departmental program area will have its own separate class(es) which are designated by use of one or more of the specified levels followed by a parenthetical designation of the program specialty. Each special program incorporated into this specification will utilize only the class(es) that appropriately describe the type of work performed and the duties and responsibilities assigned to positions which are comparable to the appropriate program specialty described in this series specification.

General Minimum Qualifications

Consumer Liaison Officer (Various Classes)

Either I

In the California state service, two years of experience performing the duties comparable to those of an Information Officer I. (This experience must have provided the candidate an opportunity to gain knowledge in a broad range of consumer issues.)

Or II

Experience: Five years of professional experience in planning, writing, and disseminating information, at least two of which have been spent researching, writing, and disseminating consumer information on recognized consumer topics, such as, but not necessarily limited to energy, food, health, insurance, credit, and banking. and

Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

Scope of Consumer Liaison Officer (Consumer Affairs) Class

The Department of Consumer Affairs will utilize the (Consumer Affairs) parenthetical specialty. Incumbents in this class advise the Director and members of his or her staff of issues, developments, and strategies in the area of consumer advocacy; maintain close relationships with various consumer groups to keep abreast of their policies, actions, and areas of concern; discuss with such groups their respective roles and the role of the Department's legislative proposals, explain the Department's research approaches and results, and identify issues demanding their attention and efforts; and direct the development of consumer educational material, coordinate such material with other publishing groups, and determine the most effective methods of distribution.

Minimum Qualifications for

Consumer Liaison Officer (Consumer Affairs) Class

Either I

In the California state service, two years of experience performing the duties comparable to those of an Information Officer I. (This experience must have provided the candidate an opportunity to gain knowledge in a broad range of consumer issues.)

Or II

Experience: Five years of professional experience in planning, writing, and disseminating information, at least two of which have been spent researching, writing, and disseminating consumer information on recognized consumer topics, such as, but not necessarily limited to energy, food, health, insurance, credit, and banking. and

Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

Knowledge and Abilities for

Consumer Liaison Officer (Consumer Affairs) Class

Knowledge of: Consumer issues and policies and programs of California consumer groups; State laws involved in consumerism; history of the consumer movement, current consumer issues, such as market pricing, credit discrimination, methods for determining the need for and producing information, and utilizing major media communication.

Ability to: Establish an effective information and education communication network; relate well to ethnic groups and people of all economic/social levels.

Scope of Consumer Liaison Officer (Food and Agriculture) Class

A position allocated to the Consumer Liaison Officer (Food and Agriculture) parenthetical specialty is in the Department of Food and Agriculture. An incumbent serves in a liaison role between the Department and individual consumer groups in the area of California food and agriculture. An incumbent advises the Directorate on consumer issues, developments, and strategies; meets and speaks to consumer groups, and civic and community organizations to discuss agricultural issues; creates public awareness and directs the development and dissemination of consumer information regarding food and agricultural issues; advises the consumer on measurement standards regarding the packaging and marketing of products; coordinates a process for dealing with consumer complaints; and formulates and implements consumer education and information programs for use by consumer groups.

Minimum Qualifications for

Consumer Liaison Officer (Food and Agriculture) Class

Either I

In the California state service, two years of experience performing the duties comparable to those of an Information Officer I. (This experience must have provided the candidate an opportunity to gain knowledge in a broad range of consumer issues.)

Or II

Experience: Five years of professional experience in planning, writing, and disseminating information, at least two of which have been spent researching, writing, and disseminating consumer information on recognized consumer topics, such as, but not necessarily limited to energy, food, health, insurance, credit, and banking. and

Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

Qualifying experience under either Pattern I or Pattern II must include 18 months of experience in research, preparation, and dissemination of consumer information concerning agricultural issues.

Knowledge and Abilities for

Consumer Liaison Officer (Food and Agriculture) Class

Knowledge of: Consumer issues and policies and programs of California agricultural consumer groups; State laws involved in consumerism as it relates to agricultural issues and weights and measures; current consumer issues, such as market pricing of agricultural products; methods for determining the need for and producing information for the consumer as it relates to agriculture; and utilizing major media communication.

Ability to: Establish an effective information and education communication network; and relate well to ethnic groups and people of all economic/social levels.

Scope of Consumer Liaison Officer (Health Facilities) Class

Positions allocated to the Consumer Liaison Officer (Health Facilities) parenthetical specialty are in the California Health Facilities Commission. An incumbent acts as a liaison between the Health Facilities Commission and consumer groups in the area of health cost and revenue relationships. An incumbent advises the Executive Director, the Commission and staff on issues, developments and strategies in the area of consumer health advocacy; creates public awareness of the health facilities cost crisis and its causes in relation to consumer concerns; educates groups to the Commission's research projects and results; directs the development of public health education materials; and coordinates with publishing groups and identifies effective means of distribution of Commission publications.

Minimum Qualifications for

Consumer Liaison Officer (Health Facilities) Class

Either I

In the California state service, two years of experience performing the duties comparable to those of an Information Officer I.

Or II

Experience: Five years of professional experience in planning, writing, and disseminating information, at least two of which have been spent researching, writing, and dissemination of consumer information on recognized consumer topics, such as, but not necessarily limited to energy, food, health, insurance, credit, and banking. and

Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

Qualifying experience under either Pattern I or Pattern II must include 18 months of experience in research, dissemination of information, consumer education concerning health costs, or work in direct patient advocacy and patient care.

Knowledge and Abilities for

Consumer Liaison Officer (Health Facilities) Class

Knowledge of: Hospital cost and revenue relationships; applicable State and Federal laws on health care cost regulation; various health care consumer groups; public policy issues related to health care delivery; consumer issues and policies and programs of California consumer groups; State laws involved in consumerism; and history of the consumer movement, current consumer issues, such as market pricing, credit discrimination, methods for determining the need for and producing information, and utilizing major media communication.

Ability to: Establish effective communications between interested consumer groups, the California Health Facilities Commission, institutional providers, and professional organizations; and relate well to ethnic groups and people of all economic/social levels.

Class History