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ABOLISHED 01/08/2015 PER PAY LETTER 15-05 - Service Assistant (Key Data Operations) (1465)

ABOLISHED 01/08/2015 PER PAY LETTER 15-05 - Service Assistant (Key Data Operations)

California State Personnel Board Specification

  • Schematic Code: CK60
  • Class Code: 1465
  • Established: 06/23/1982
  • Revised: --
  • Title Changed: --


Under close supervision, to learn and perform a variety of routine key data operations; and to do other related work.

Job Characteristics

The class of Service Assistant (Key Data Operations) is intended primarily for positions in which incumbents who have completed an initial training program can gain the skill level and experience needed for advancement to the journey level. Employees in this class perform production work in a data processing operation while receiving on-the-job training in related subjects. While it is anticipated that most employees in this class will promote to higher levels, a limited number of positions may be permanently allocated to the Service Assistant (Key Data Operations). Such positions may be filled with persons who can perform satisfactorily at the Service Assistant level but whose mental retardation or other intellectual impairment restrict their ability to compete and/or perform satisfactorily at higher levels in classes with a broader, more demanding range of duties.

Typical Tasks

In a data processing setting, learns to perform a variety of routine data operations; learns capabilities and operations of key data and key entry machines; enters data from original documents, coded forms, and other records into a data processing system; verifies data which has originally been entered by other employees; learns to select the required information from the source document; learns to adapt the data to the format requirements of the system which is receiving the data; and performs other duties as required.

Minimum Qualifications

Successful completion of a formal training or work experience program in key data operations. This work experience training program must have been in either:


1. A setting recognized or sponsored by the California State Department of Rehabilitation; or


2. A program such as those under the Career Opportunities Development (COD), Work Incentive Program (WIN) or similar Federal, State or local programs. (Persons within three months of completing the training program will be permitted to compete in the examination but will not be eligible for appointment until completion of the training program.)

Knowledge and Abilities

Knowledge of: Machine keyboard.


Ability to: Learn and perform routine key data operations for sustained periods of time; meet production standards; follow directions.

Special Personal Characteristics

Willingness to perform repetitive tasks and sit for sustained periods of time; willingness to work under noisy conditions; manual dexterity and vision sufficient for job performance (may be corrected). Some positions may require the ability to lift and move boxes of data.

  Updated: 8/29/2017
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