ABOLISHED 05/17/2017 PER PAY LETTER 15-16 - Office Services Manager II
California State Personnel Board Specification
Definition
Under direction, through subordinate supervisors, to be responsible for the overall planning, directing, and coordination of varied and extensive clerical activities involving direction of as few as approximately 75 employees where the work performed is varied and complex or direction of as many as approximately 250 or more employees in a number of subunits where the duties are comparatively routine; and to do other related work.
Distinguishing Characteristics
The level of positions in the Office Services Manager class series is determined not only by the size of the operation supervised but particularly by the level of the position in the administrative structure of the agency, the size, number, and variety of sections supervised and the type of complexity of duties performed in those sections. The class of Office Services Manager I is the entrance class in this series and this is the next higher class.
Typical Tasks
Plans, organizes, and directs the work of varied and extensive processing and service units engaged in clerical and related office activities; through subordinate supervisors, approves and reviews work procedures and makes decisions on the more difficult operating and personnel problems; coordinates the flow of work between units and with other divisions, bureaus or sections of the agency; confers with division heads regarding policies and major operating procedures, and reviews, evaluates, and recommends changes; directs the preparation of the budget for the functions supervised; develops production standards; determines the need for new and replacement of office equipment, supervises the preparation of estimates of amounts and costs, and makes recommendations for their purchase and use; approves changes in office arrangement and layout and approves minor alterations; may be responsible for general office and equipment maintenance; gives guidance and advice on the design and revision of office forms, and approves their use; selects and trains subordinate supervisors, evaluates their performance and takes or recommends appropriate action; develops performance standards and prepares and reviews Reports of Performance; directs the preparation and revision of procedure manuals and the instructions for their use; coordinates efforts of the office with field or branch offices, other State departments and the public; dictates correspondence and prepares reports.
Minimum Qualifications
Either I
One year of experience in the California state service performing the duties of a class with a level of responsibility not less than Office Services Manager I (formerly Office Supervisor 1).
Or II
Three years of experience supervising a large clerical section normally involving at least 30 employees. This experience must have included responsibility for planning, organizing, and coordinating the work; establishing procedures; selecting, training, and evaluating personnel and employee relations. (Experience in the California state service applied toward this requirement must have been performing the duties of a class with a level of responsibility not less than Office Services Supervisor III (formerly Supervising Clerk II).
Knowledge and Abilities
Knowledge of: Applying office organization and management principles and methods including office layout and organization, and modern methods of performing various kinds of clerical work and measuring work production; office materials, supplies, and modern equipment and using them effectively; principles of personnel management and effective supervision and planning, organizing, directing, and reviewing the work of a large clerical staff; Department's Affirmative Action Program objectives, a manager's role in the affirmative action program and the processes available to meet affirmative action objectives.
Ability to: Read and write English at a level required for successful job performance; apply office organization and management principles and methods including office layout and organization, and modern methods of performing various kinds of clerical work and measuring work production; use office materials, supplies, and modern equipment effectively; plan, organize direct, and review the work of a large clerical staff; learn rapidly specific laws, rules, and office policies, and procedures and use good judgement in applying them in a variety of cases; design and standardize effective and economical office forms; prepare reports and dictate correspondence independently; analyze situations accurately and take effective action; secure and maintain cooperative relationships with all persons contacted in the work; effectively contribute to the department's affirmative action objectives.
Special Personal Characteristic
Demonstrated supervisory ability.
Additional Desirable Qualification
Education equivalent to completion of the twelfth grade.
