Under general direction to plan, organize and direct the work of a system; small unit of Case Service Assistant's and clerical support staff performing specialized duties related to the client services delivery system; to train new employees; to personally perform the most complex clerical work related to the rehabilitation process; and to do other related work.
Plans, organizes and directs the work of a small unit of Case Service Assistants and clerical support staff; provides training for staff and maintains quality/quantity standards for clerical work; plans work schedules to provide continuity of work flow in a unit; interprets policy and procedural directives and instructions to subordinates; resolves difficult problems that occur in the course of the work and personally performs the most complex work; evaluates the performance of employees.
In the California state service, one year of experience performing the duties of a Case Service Assistant, Department of Rehabilitation.
In the California State Department of Rehabilitation, one year of experience performing specialized clerical duties related to the client services delivery system at a level of responsibility not less than Case Service Assistant, Department of Rehabilitation.
Knowledge of: Sections of the Department of Rehabilitation's Accounting Manual, Relative Value Studies, Schedule of Maximum Allowances, and the Rehabilitation Administrative Manual related to the procedures and regulations governing the provision of client services; statistical reporting procedures; use of fee schedules; basic arithmetic; office methods, business English, medical and psychological terminology, and correspondence; principles and techniques of effective supervision and training.
Ability to: Perform difficult clerical work, including ability to spell correctly, read and write English at a level required for successful job performance and make arithmetical computations; follow oral and written directions; evaluate situations accurately and take effective action; make clear and comprehensive reports and keep difficult records; meet and deal tactfully with the public; plan, organize, direct, and supervise the work of others.