Phase 5: Control – Build Controls to Support the Solution

The Control Phase helps you ensure improvements last and you don’t revert back to the old way of doing things.  It also helps you build consistency through common understanding of standardized processes. Using clear communication, training, and data tracking and monitoring, you can keep things running smoothly and continue to benefit from improved processes over time.

• Standardize the new process. Build simple, repeatable routines that make it easy for everyone to follow an improved way of working and officially document the new process. 
• Support change adoption. Use Organizational Change Management best practices such as leadership support, clear communication, and ongoing training to reinforce the new process and build buy-in.
• Track process performance. Continue monitoring results to ensure the solution delivers lasting impact and doesn’t introduce new issues.
• Foster continuous improvement. Encourage teams to continue looking for ways to refine and enhance the process beyond the initial improvement.

California Department of Technology (CDT) provides OD-related reference materials and tools that can be customize3d to meet your specific needs. Their services encompass a broad range of topics, including Business Process Reengineering (BPR), Organizational Change Management (OCM), Technology Consulting, and Project Management.  For more in-depth guidance, including one-on-one consulting, reach out directly to CDT by filling out their Contact Form. 

• Performance Target Inventory Template – The Performance target Inventory documents the performance metrics and targets identified during the measuring phase. The template contains fields for Business Process ID, Performance Metric ID, Performance Metric Description, Target Value, and Target Date. Targets are used in future process phases to determine the level of performance improvement realized through the improvement effort. 
• BPR Improvement Plan Template – This document is used to capture incremental improvement opportunities identified after solution implementation. Elements captured include opportunity description, priority level, timeframe, and resources assigned. 
• Lessons Learned Template – The lessons learned documentation represents knowledge and experience gained during the project. It documents how project events were addressed, and how they should be addressed in the future, with the purpose of improving future performance.