How does this benefit you and those impacted by the change?
Reinforcing desired behaviors, embedding new ways of working into daily routines, monitoring adoption and impact, providing continued support, and celebrating progress equip you to:
- Increase adoption by guiding people through transitions with empathy and clarity;
- Boost morale and engagement by celebrating progress and recognizing contributions;
- Minimize disruption by proactively identifying and resolving issues during the transition;
- Integrate new values and practices into organizational norms;
- Build resilience by fostering adaptability and preparing teams for future change.
Simple practices for sustaining change:
- Ask and act. Gather feedback often through short surveys or informal chats. Pinpoint what’s working, what’s unclear, and what’s slowing things down – then act fast to mitigate roadblocks where possible and tell people what’s being done.
- Measure, mark, move. Pick two-three simple success measures (e.g., adoption rates, error counts, help requests) and share trends regularly so progress is transparent.
- Close the loop. Routinely review feedback, make small changes, and tell the team what’s changed and why.
- Spotlight success. If possible, tie to your organization’s recognition program to eguarly recognize those who helped move the change forward. Thank them and connect their actions to the bigger goal;
- Reinforce the rhythm. Stick with an established, repeatable routine for sharing expectations. Send regular snapshots with key priorities, roles, and support resources through existing channels like team chats or meetings.
Helpful OCM resources for sustaining change:
California Department of Technology (CDT) provides OD-related reference materials and tools that can be customized to meet your specific needs. For more in-depth guidance, including one-on-one consulting, reach out directly to CDT by filling out their Contact Form. Their services encompass a broad range of topics, including Organizational Change Management (OCM), Technology Consulting, and Project Management.
- Lessons Learned Template – Lessons learned is a form of continuous improvement from which to learn both the successes and mistakes of prior endeavors. In order for an organization to improve future performance, it is necessary to formally identify, acknowledge, analyze, and document the lessons learned. Collecting lessons learned over time adds to the organization’s body of knowledge related to project management and provides a rich source of information for current and future work. The objective of documenting lessons learned is to identify both the positive and negative lessons learned from the project, as well as to recommend corrective actions based on negative lessons learned observations.
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Contact CalHR’s Statewide Organizational Development Unit with any questions or feedback.
