How does this benefit you and those impacted by the change?
Delivering targeted, change-specific training (e.g., workshops, ongoing coaching, job aids) focused on what employees need most to succeed in the new environment, addressing anticipated challenges, providing guidance, and encouraging stakeholders along the way equip you to:
- Build employee competence and confidence as they gain the skills and knowledge to work in a new way;
- Increase adoption and willingness by making the transition feel manageable;
- Accelerate productivity;
- Foster trust and commitment to the change;
- Refine processes through ongoing support and feedback loops.
Simple practices for training and support:
- Ask, don’t guess. Do a quick skills gap check by asking managers or leads:
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- What’s most challenging this week?
- Is there friction? And if so, where?
- What’s the biggest hurdle for your team right now?
- Where has the team had its biggest success?
- Top three to thrive. Identify the top two-three skills or process changes people must master before anything else.
- Train fast. Skip long sessions. Deliver short, focused demos (15–30 minutes) inside existing team meetings, showing exactly how to do the new thing with one-two clear examples.
- Coach. Pair early adopters or confident users with those still learning. Keep it casual – quick huddles before or after work sessions.
- Build the bench. Build a roster of early adopters and match them with new learners ahead of time for informal peer coaching opportunities.
Helpful OCM resources for training and support:
California Department of Technology (CDT) provides OD-related reference materials and tools that can be customized to meet your specific needs. For more in-depth guidance, including one-on-one consulting, reach out directly to CDT by filling out their Contact Form. Their services encompass a broad range of topics, including Organizational Change Management (OCM), Technology Consulting, and Project Management.
- Training Plan Template – This serves as a guide for the OCM Practitioner in assessing, planning, developing, delivering, and evaluating end-user training. This document guides the entire training effort, from planning and development to delivery and execution.
- Training Effectiveness Survey Template – This is used by project teams to assess the effectiveness of how the project team works together. Assessing the effectiveness of the team is a way to identify potential issues that may negatively impact team effectiveness and ultimately the success of the project.
- Training Action Log Template – This documentation allows the OCM Practitioner to track training actions or activities.
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Contact Us
Contact CalHR’s Statewide Organizational Development Unit with any questions or feedback.
