Official website of the State of California
Official website of the State of California
If a department has not provided the requested translated materials or interpreter services, the person should ask to speak with a manager. Departments are required to have a process for receiving language-access complaints, and this information should be posted in their public offices. If the department is unable to assist or provide the requested language services, the person may contact CalHR for further assistance.
In addition to each department’s process, CalHR has established an informal language access complaint process. This allows people who do not speak English to report complaints if they feel they were not given enough language assistance at any of California’s departments. CalHR has set up phone numbers for complaints in 34 languagesopens in a new window. When a person calls, they will reach a voicemail where they can leave a message with the details of the complaint. Someone from the Language Access Program will follow up, and they will work with the department to resolve the issue.
For additional information regarding CalHR’s language access complaint process, contact the Language Access Program at (916) 909-3707.