Service Level Commitments for Selection Process Activities

It is the goal of MSS to provide timely and helpful service to all counties. MSS relies heavily on the collaboration and communication from counties and their representatives to provide efficient service. If, at any time, a county’s service needs are not being met, counties are encouraged to reach out to program management via email.

The MSS team is responsible for consulting with IMS counties on their selection and recruitment process. The MSS team may also work with IMS counties on determining the appropriate classification and duties for each position and help identifying the appropriate screening criteria and hiring assessment tools to select the best candidate for vacant positions.

The MSS Analyst’s responsibilities include, but are not limited to:

• Identifying and recommending appropriate testing tools.
• Developing and administering examinations in partnership with county Subject Matter Experts (SMEs)
• Reviewing and approving job analyses and task and knowledge, skill, and ability (KSA) linkage.
• Reviewing and approving requisitions.
• Drafting job bulletins.
• Posting job bulletins to MSS GovernmentJobs website.
• Conducting an initial minimum qualification (MQ) evaluation for all applicants.
• Scoring examinations and establishing the eligible list.
• Referring the eligible list to the county.
• Consulting with the County on classification issues, including reclassification requests.

The County’s responsibilities include, but are not limited to:

• Notifying MSS of upcoming recruitment needs prior to submitting a requisition.
• Working in partnership with MSS to identify recruitment timelines.
• Identifying the type of examination for each recruitment prior to submitting a requisition.
• Providing MSS with SMEs for the selected classification.
• Submitting completed requisitions through NEOGOV.
• Responding to requests for information from MSS.
• Reviewing job bulletins prior to posting.
• Updating OHC in NEOGOV after a selection has been made.

The following flowchart provides a general overview of the recruitment process. Depending on the type of recruitment, there may be additional steps required in the process. The MSS Analyst will consult with the county in those situations.

Occasionally, there may be extenuating factors that may cause additional delays in selection and recruitment processing timeframes. These factors include, but are not limited to:

• Selection Process Appeals.
• Reasonable Accommodations/Special Testing Arrangements.
• Rescheduling examinations due to approved reasons.
• Availability of Examination Proctors or Oral Chairpersons.
• Third party examination processing times (i.e., for rented bilingual and written exams).

MSS will make every effort to adhere to timeframe commitments. If a timeframe will not be met, the MSS analyst will provide timely communication of the delay to the IMS county.