Personnel Advisory & Consultation Team
The California Department of Human Resources’ (CalHR), Personnel Advisory and Consultation Team (PACT) was established in March 2022, to provide collaborative leadership, consultation and hands-on services, and expert guidance to state departments to navigate through personnel management and selections issues. There is no fee for PACT services or guidance. PACT’s focus is customer-oriented and one that enhances strong working relationships with state department human resources (HR) offices.
PACT is comprised of Advisors from both CalHR’s Personnel Management Division (PMD) and the Selection Division (SD):
- The PMD serves as the state’s principal advisor on matters related to the classification plan, salaries and managerial/supervisory programs including other personnel related programs.
- The SD administers the civil service exams to recruit high quality candidates in a fair and open process and ensure the administration of examinations are processed in accordance with the laws and rules of the state civil service merit system.
PACT is an extension of the PMD and SD and is not intended to duplicate or replace the existing work of the PMD or SD Consultants/Analysts. PACT is available to provide temporary assistance to state departments who may be experiencing systemic issues by identifying long-term statewide standards and solutions and to those who could benefit from these additional services. Where applicable, the PACT will work in partnership with the department-assigned PMD or SD Consultant/Analyst to resolve the most comprehensive and time sensitive matters.
Personnel Advisory and Consultation Team Services
PACT provides support and program direction to department HR by advising and recommending policy and program enhancements on a wide variety of personnel management and selections issues. In addition, PACT promotes use of best practice management principles and provides departments with a strong foundation for a future of effective, good-faith, merit-based hiring.
PACT’s scope includes but is not limited to:
| PMD PACT | SD PACT |
|---|---|
| Hiring Practice Validation | Job Analysis and Validation Studies |
| Appointment, Classification, and Compensation Practice Consultation | Exam Development |
| HR Office Organizational Structure, Classification Use, and Staffing Recommendations | Exam Administration |
| Surge Assistance | Minimum Qualifications Interpretation |
| Training Recommendations, Development, and Validation | Recruitment Strategy Support |
PACT can support a department’s success by:
- Collaborating to identify and address root causes and systemic issues
- Empowering departments to develop and implement robust policies, procedures, and resources
- Strengthening department knowledge and performance through practice validation
- Providing workforce and organizational support to HR offices through training, management and communication practices, and structural recommendations
- Building, compiling, and retaining statewide resources
- Ensuring continuity of critical business operations
PACT may offer assistance upon department request, or proactively as a result of report and investigation findings, or referrals.
Contact
If your department might benefit from PACT assistance, departmental executives and HR managers/supervisors may contact us based on the type of request:
- If your request is PMD-related, you may contact PMD PACT at PACT@calhr.ca.gov.
- If your request is selections-related, you may contact Selections PACT directly at SDP@calhr.ca.gov.
