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Community Resources Manager, Department of Corrections (9608)

Community Resources Manager, Department of Corrections

California State Personnel Board Specification

  • Schematic Code: WS35
  • Class Code: 9608
  • Established: 05/12/1982
  • Revised: 12/04/1996
  • Title Changed: 12/04/1996


This specification describes a working supervisor in the specialty of Community Resources which has major responsibilities in identifying, developing, and managing community-related areas and resources to meet institutional and inmate program needs. Under general direction, Community Resources Managers plan, organize, and direct major programs related to the community which include, but are not limited to: volunteer services, grants and donations, inmate community service projects, Arts in Corrections, inmate/family services, religious programming, and community service projects. Incumbents in this classification work either for a single correctional institution or as a lead in headquarters for a combination of several correctional institutions.

Typical Tasks

In an institution, under general direction of the Warden, and under the functional direction of the Assistant Director for Community Resources, plans, organizes, and directs a program to develop, allocate, coordinate, and control all community resources within and for a correctional institution; makes resource availability/priority decisions within the institution; designs and implements new and innovative programs to benefit the inmates and institution.


Solicits community support and resources by contacting community leaders and agencies; makes presentations and follow-up visits; implements community-sponsored activities for inmates; develops and provides orientation and training of institutional staff; designs and implements special events to inform the community of the Department of Corrections' role in society; maintains records; provides reports and evaluation on program activities; negotiates contracts with public entities who wish to use inmate support services; monitors, documents, and evaluates number of inmates and hours provided to communities to determine cost savings; serves on private community fund-raising committees; develops and implements all volunteer training and orientation procedures; monitors and reports total number of volunteer hours; serves as staff liaison to the legislatively mandated Citizens' Advisory Committee; designs, coordinates, and monitors at-risk youth intervention programs and self-help programs such as Cocaine Anonymous, Al-Anon, Toast Masters; monitors all donations for compliance with Department regulations.


Through the supervision of Chaplains and Artist Facilitators, coordinates, monitors, and supports all religious program and Arts- in-Corrections programming; monitors the implementation of court- mandated religious services such as the provision of inmate religious dietary needs; reviews and approves the annual Institutional Arts Plan and quarterly reports; functions as the interface between the arts service provider contractor and institutional arts programs; provides direction to inmate/family and Arts-in-Corrections service contract employees; monitors and evaluates service contracts; serves as liaison for contractors to prison staff; monitors gate clearances and institutional contractor identification cards for contractors and volunteers; reviews and approves all Department Operation Manual supplements necessary for areas of Community Resources Manager responsibility.


In headquarters, under the general direction of the Assistant Deputy Director for the Office of Community Resources, oversees and directs the community resource programs on a regional and departmentwide basis. This includes training, technical assistance, program consultation, monitoring of policy compliance, and conducting program audits. Incumbent acts as liaison and consultant to Department executive staff, other management personnel, private and public organizations, and citizens. Incumbent provides lead responsibility for the legislatively mandated Citizens' Advisory Committees; liaison between major Department community programs such as Victims of Crime, Joint Ventures, and Planning and Construction's Prison Site Unit; assists in the design and implementation of the budget for the total Community Resources Program of the Department; prepares agendas and makes arrangements for meetings and conferences; keeps records and makes reports; supervises Office of Community Resources staff.

Minimum Qualifications

Either I


Broad and extensive experience, at least five years, which shall have developed an understanding of correctional institution programs, including inmate custody and classification within the Department of Corrections. This experience must have included at least two years in the California state service performing duties at the level of responsibility of a Correctional Counselor II (Supervisor) or Correctional Lieutenant.



Experience: Three years of managerial or second level supervisory experience in developing and implementing community service programs or serving as a liaison to community-based organizations or service groups in one or more of the following areas:


1. Criminal Justice. or


2. Law Enforcement. or


3. Government. or


4. A multiservice program.


(Experience in the California state service applied toward this requirement must include at least two years performing duties at the level of responsibility of a Correctional Counselor II (Supervisor) or Correctional Lieutenant.) and Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted on a year-for-year basis.)

Knowledge and Abilities

Knowledge of: The dynamic relationship between a correctional institution and the community; modern principles and practices in penal administration and criminology; provisions of religious services within the correctional setting; current theory and practice in regard to volunteer recruitment, training, supervision, retention, and evaluation; the role of citizen advisors in corrections; use of contracted services for inmate/family-related issues; training methods and planning and conducting in-service training programs; community organizations, facilities, and services, both volunteer and nonvolunteer; principles and techniques for developing effective public relations; dynamics of interpersonal relationships and behavior; survey methods; analytical techniques; influencing public opinion; victims and victim rights groups' needs; effective fund- raising techniques; contractual requirements for services for inmates/families; survey methods; institution administration and program personnel; institutional programs both custody and noncustody, regulations, and functions of the California Department of Corrections and the Board of Prison Terms; principles of audits and corrective action plans; successful program monitoring methods; development and application of strategic plans and key business objectives; principles of budget and cost allocations; contract management requirements in State service; the structure and functions of nonprofit organizations and Board of Directors; mission of all major departmental programs; impact of current and proposed legislation on Department programming; rules and regulations governing religion, Arts in Corrections, services to communities, volunteer services, gifts and donations, and service contracts; current and pending litigation and/or court mandates relative to all areas of responsibility; principles of effective supervision; supervisory responsibilities under the Ralph C. Dills Act; supervisor's role in promoting equal opportunity in hiring, development, and promotion of employees and for maintaining a work environment which is free of discrimination and harassment.


Ability to: Formulate, plan, organize, and direct community-based programs for inmates related to religion, art, services to communities, self-help groups, and volunteers; supervise in-prison programs for art and religion; develop, allocate, coordinate, and control all community resources within a correctional institution; establish and maintain cooperative working relations with elected officials, staff members, public agencies, local education agencies, Citizen Advisory Committees, victim service organizations, art- related organizations, religious organizations, and civic groups; develop and implement activities for funds and services; analyze and evaluate highly sensitive program areas and situations accurately and take effective action; collect and interpret data; write clear and concise reports; effectively articulate resource needs by making verbal presentations to small and large community groups; design and implement new programs; develop and conduct training and orientation programs; keep abreast of trends and dynamic issues in the field; provide liaison between major Department community programs; coordinate and/or conduct formal audits. Plan, organize, direct, and evaluate the work of employees; assess the training needs of employees; develop staff; understand and fulfill supervisory responsibilities under the Ralph C. Dills Act; effectively promote equal opportunity in employment and maintain a work environment which is free of discrimination and harassment.

Special Personal Characteristics

Ability to effectively present the Warden, Assistant Director, or Director in the community; ability to successfully interact with a wide range of community individuals and with correctional staff; demonstrated capability to develop, coordinate, and obtain community-based resources; sympathetic or empathetic understanding of the problems of correctional institution staff and inmates; tact; emotional stability; maturity; and neat personal appearance.

  Updated: 6/3/2012
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