Guide II, Historical Monument (Supervisor)
California State Personnel Board Specification
Definition
Under direction, to supervise a group of guides at a large State historical monument; to provide orientation and training to guides; to develop additional and improved background and interpretive information for tours; to arrange and conduct special tours; and to do other related work.
Typical Tasks
Supervises, plans, organizes, schedules, and directs the work of a group of guides; provides coverage for absences; works with the unit supervisor to balance staffing to meet varying workload needs; organizes and conducts training sessions for new guides; selects new guides; gives on-the-job training and coaching; monitors and evaluates performance of subordinate staff; arranges and conducts special tours; handles special public relations problems that may arise during a tour; conducts research; prepares reports developing additional and improved background and interpretive information for tour presentations; assists in verifying that material to be presented is correct and current; keeps tour presentations up to desired standards; acts for higher level supervisor as assigned; keeps records; and prepares reports and correspondence.
Minimum Qualifications
Either I
One year of experience in California state service performing the duties of a Guide I, Historical Monument.
Or II
Three years of tour guide experience involving a major emphasis on oral presentations before groups. (Education of college level may be substituted for one year of the required experience on the basis of a year of education for six months of experience.)
Knowledge and Abilities
Knowledge of: Methods, procedures, and problems involved in organizing, scheduling, and conducting tours in a State historical monument; historical research methods, and principles of personnel management; department's Affirmative Action Program objectives; a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.
Ability to: Read and write English at a level required for successful job performance; plan, organize, and direct the work of others; analyze situations accurately and take effective action; establish and maintain cooperative relationships with the general public and others contacted in the course of the work; prepare reports and maintain records; communicate effectively; prepare and present an effective guide training program; effectively contribute to the department's affirmative action objectives.
Special Personal Characteristics
Neat personal appearance; tact; poise; willingness to work on Saturdays, Sundays, and holidays on an assigned shift; ability to stand and walk for long periods of time.
Additional Desirable Qualification
Education equivalent to completion of the twelfth grade.