Guide II, Historical Monument (Specialist)
California State Personnel Board Specification
Definition
Under direction, works independently and/or acts as leadperson to a group of guides at a large State historical monument; may provide orientation and training to guides; develops additional and improved background and interpretive information for tours; arranges and conducts special tours; and to do other related work.
Typical Tasks
Works on projects independently and/or may act as leadperson to a group of guides; provides coverage for absences; under the direction of a unit supervisor, assists in balancing staffing to meet varying workload needs; may organize and conduct training sessions for new guides; arranges and conducts special tours; handles special public relations problems that may arise during a tour; conducts research; prepares reports developing additional and improved background and interpretive information for tour presentations; assists in verifying that material to be presented is correct and current; keeps tour presentations up to desired standards; acts for higher level supervisor as assigned; keeps records; and prepares reports and correspondence.
Minimum Qualifications
Either I
One year of experience in California state service performing the duties of a Guide I, Historical Monument.
Or II
Three years of tour guide experience involving a major emphasis on oral presentations before groups. (Education of college level may be substituted for one year of the required experience on the basis of a year of education for six months of experience.)
Knowledge and Abilities
Knowledge of: Methods, procedures, and problems involved in organizing, scheduling, and conducting tours in a State historical monument; historical research methods.
Ability to: Read and write English at a level required for successful job performance; analyze situations accurately and take effective action; establish and maintain cooperative relationships with the general public and others contacted in the course of the work; prepare reports and maintain records; communicate effectively; prepare and present an effective guide training program.
Special Personal Characteristics
Neat personal appearance; tact; poise; willingness to work on Saturdays, Sundays, and holidays on an assigned shift; ability to stand and walk for long periods of time.
Additional Desirable Qualification
Education equivalent to completion of the twelfth grade.
