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MSS Frequently Asked Questions

​​Frequently Asked Questions

Why is the administration of the MSS Program being transitioned back to CalHR?

CPS has been the contracted administrator of the MSS Program for over 30 years.  The transition allows CalHR to be in compliance with Government Code Section 19130(b)(3) which states in part, "The services contracted are not available within civil service, cannot be performed satisfactorily by civil service employees..."  It was determined that these services could be provided by civil service employees. Additionally, CalHR expects costs saving in the coming years.

How do I obtain information about the MSS Program Transition? 

Information about the MSS Program transition will be available on the CalHR website.  CalHR will also provide periodic email blasts to counties.  Individual questions and concerns can be directed to the MSS Program email box (link).  You will also be able to view the announcement webinar conducted on September 18, 2018.

How do I contact the MSS Program with questions?

Please direct all questions to the MSS Program email box at

When will my county transi​tion to CalHR?

The tentative timeline for counties transitioning to CalHR administration is as follows:


County Transition - Phase 1 - April 1, 2019

  1. Alpine
  2. Amador
  3. Colusa
  4. Del Norte
  5. Imperial
  6. Merced
  7. Modoc
  8. Mono
  9. Monterey
  10. San Benito
  11. Sierra
  12. Tehama

Additionally, Merced/Mariposa Regional CSS will be transitioned during this phase.

County Transition - Phase 2 - October 1, 2019

  1. Humboldt
  2. Lake
  3. Mariposa
  4. Plumas
  5. Sutter
  6. Tuolumne

Additionally, Central Sierra Regional Child Support JPA and North Coast Regional Child Support Services will also be transitioned in this phase.

Coun​​ty Transition - Phase 3 - March 1, 2020

  1. Calaveras (DSS only)
  2. El Dorado
  3. Glenn
  4. Inyo
  5. Lassen
  6. Madera
  7. Trinity

Additionally, Eastern Sierra Regional Child Support Services will also be transitioned in this phase.

How will counties be notified of their transition date?

CalHR will correspond with the transitioning county's appropriate supervisors in advance of the transition dates either via email and/or letter.

Who do I contact if my county has not transitioned yet?

CPS shall continue to provide HR services for counties not in the transition phase.  Any questions or concerns should continue to be directed to CPS until the transition phase begins.

What services shall be transitioned?

For ALMS counties, CalHR will administer all audits.  For IMS counties, CalHR shall administer job recruiting, selections, exam proctoring and services, classification studies and job analyses.  

Will the transition result in additional work?

CalHR and CPS shall make every effort to make the transition as seamless as possible.  No additional work is anticipated for the counties.

What application tracking system shall be used after the transition?

CalHR anticipates continuing to use the NEOGOV system currently being used by CPS to provide services to counties after the transition.

  Updated: 9/18/2018
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