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Employee Assistance Program

As a State of California employee, you and your eligible dependents have access to an Employee Assistance program (EAP). This program is provided by the State of California as part of the state’s commitment to promoting employee health and well-being. It is offered at no charge to the employee and provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns. EAP is an assessment, short-term counseling, and referral service designed to provide you and your family with assistance in managing everyday concerns.

If you need help, call toll-free, 24 hours a day seven days a week.

EAP Contact Information

Magellan Healthcare
Phone: 866-EAP-4SOC (866-327-4762)
TTY callers: 800-424-6117

Website: www.eap.calhr.ca.gov

As a State of California Employee, you and your eligible dependents have access to an Employee Assistance Program (EAP). This program is provided by the State of California as part of the state’s commitment to promoting employee health and wellbeing. It is offered at no charge to the employee and provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns. EAP is an assessment, short-term counseling, and referral service designed to provide you and your family with assistance in managing everyday concerns.

If you need help, call the toll-free number at 866-327-4762 (TDD 800-424-6117). 

Customer service representatives are available 24 hours a day, 7 days a week, to discuss your concerns and ensure that you receive the assistance you need. You may also contact your departmental EAP coordinator.

​Eligibility and Enrollment

Active state employees, their lawful spouse or registered domestic partner and unmarried dependent children are eligible to utilize EAP.  Children, natural, adopted, or step children under age 26 (effective July 1, 2020), or any age if incapable of self-sustaining employment due to mental or physical disability.  Dependent children in the military are not eligible. 

Depending on your employment category, you are eligible for the number of clinical face-to-face sessions as listed in the eligibility table at http://www.calhr.ca.gov/employees/Pages/eap-eligibility.aspx.

When both spouses or registered domestic partners are state employees, spouses or registered domestic partners and family members are entitled to the counseling services under each employee’s employment category. Enrollment in EAP is automatic.  You and your eligible family members are automatically covered in EAP when you begin state service. The State Compensation Insurance Fund manages their own EAP benefits and their employees are not eligible for these services unless they are bargaining unit 7 employees.

Confidentiality

Confidentiality is the hallmark of the program, and is essential to the success of EAP. No one besides the person accessing EAP knows they’ve used the services. No reports are made except aggregate utilization reports that do not identify individuals. The legal exceptions are the same as those that guide all clinicians: if a member expresses intent to commit child or elder abuse; or expresses plausible suicidal or homicidal intent; or a court order.

Upcoming Events

These workshops are free and available to all employees, reservations are not required. Before planning to attend, employees should ensure supervisor’s approval, and provide a two-week notice for special accommodations. At many facilities, parking is not provided and employees should plan accordingly. For questions or additional information, please contact your departmental EAP coordinator. Check back frequently as new session may be added.

Virtual Training Series

The following orientations and workshops are free and available to all employees, reservations are not required, and employees should ensure supervisor’s approval prior to attending.​

To view and listen to the live trainings, go to https://magellanhealth.adobeconnect.com/_a825364167/rv7vd61ec8gi/ on the day of the event. Trainings will be recorded and available on the website approximately two to three weeks after the live event.

To access the recordings, slideshows, and handouts following the trainings go to www.eap.calhr.ca.gov from the homepage, under Explore Services, click on the program tile for Webinars and Workshops.  Sessions offered are:

  • Employee Orientation - Tuesday, October 20, 2020 at 12:00 – 1:00 p.m. (PT)
    This training is designed to familiarize employees and management with their EAP benefits, including their scope, purpose, and value, as well as how to access services.

  • Supervisor Orientation - Wednesday, October 28, 2020 at 12:00 – 1:00 p.m. (PT)
    The presentation begins with an overview of counseling and consultation services, followed by Management Consultation services and the formal supervisor referral process.

  • Managing Anxiety and Worry During Uncertain Times - Thursday, November 5, 2020 at 12:00 – 1:00 p.m. (PT)
    Our rapidly changing world can lead us to worry. Although we all worry from time to time, excessive anxiety and worry can affect us emotionally and physically and prevent us from functioning effectively in our work and family lives. In this training, learn how to pinpoint your most significant worries and develop a plan and strategies to manage them better. You will also hear tips on how to help others in your life to manage their anxiety.

  • Managing and Supporting Remote Employees During Uncertain Times - Tuesday, November 10, 2020 at 12:00 – 1:00 p.m. (PT)
    Supervising staff who work at remote locations can pose a unique set of circumstances. This is especially the case with forced sudden, large-scale remote-working situations such as the pandemic we are currently experiencing. However, when done thoughtfully, it can decrease stress and increase productivity and morale. In this training, you will learn how to support individuals while shifting your thinking related to managing remote workers, ways to measure performance and how to maintain an effective working relationship with teleworkers.

  • Navigating Teleworking During Uncertain Times - Monday, November 16, 2020 at 12:00 – 1:00 p.m. (PT)
    There can be many benefits to teleworking including decreased stress and increased productivity and morale. While there are definite advantages to teleworking, the rapid changes associated with large scale moves to work at home during the pandemic are not ideal. In this training, receive support as you explore strategies and tips for successful teleworking.

  • How to Build Resilience and Adaptive Skills During COVID-19 - Monday, December 7, 2020 at 12:00 – 1:00 p.m. (PT)

    ​​The COVID-19 pandemic has brought uncertainty, rapid change, worry, and stress to our world. Attend this training to learn insights on reasons people are feeling stress and panic, tips on how to build resiliency and fine tune adaptive skills, how to help children cope and thrive, and when professional intervention may be needed.​

Types of Services


Life can be unpredictable and confusing. Through EAP you can seek assistance with many of the day-to-day struggles you may be experiencing. EAP can assist you with marriage, family, and relationship issues; emotional, personal and stress concerns; drug and alcohol abuse; healthy lifestyles; and work-life balance.

Magellan Healthcare Telehealth

Expanding services to meet our clients’ needs
Magellan continues to respond to state, federal and client mandates and requests concerning the novel coronavirus (COVID-19). Our Employee Assistance Program (EAP) services are more important now than ever, and continuity of care is paramount as people deal with uncertainty and anxiety about the outbreak.

Telehealth

Magellan behavioral health providers are standing by, asking how they can help during the COVID-19 outbreak. We want to give them as many options as possible to serve your employees, and given CMS Medicare and HHS OCR guidance released yesterday* we are implementing the following across all lines of business:

  • Permitting all credentialed and contracted providers to conduct telehealth video sessions for all routine EAP services, regardless of their telehealth video certification with us
  • Assessing the feasibility of offering our Zoom platform to EAP providers who do not have other Telehealth video capabilities
  • Permitting EAP providers to use Skype, FaceTime and other platforms to conduct telehealth video sessions
  • Allowing EAP providers to conduct telephone-only (no video) sessions if it is impossible for an employee to do a face-to-face telehealth video session

We will continue to encourage EAP providers to conduct full, HIPAA-compliant telehealth sessions as often as possible. We are covering the alternative approaches to ensure your employees get the care they need, when they need it. In addition, we will monitor all network providers to ensure compliance and service delivery.

Thank you for partnering with and trusting in Magellan Healthcare.

*CMS Medicare: President Trump Expands Telehealth Benefits for Medicare Beneficiaries During COVID-19 Outbreak. Press release and associated fact sheets and FAQs. Released and retrieved from CMS.gov 3/17/20, 6:57 p.m. EDT.

HHS OCR: Notification of Enforcement Discretion for telehealth remote communications during the COVID-19 nationwide public health emergency. Released and retrieved from HHS.gov 3/17/20, 6:54 p.m. EDT.

Clinical

EAP offers face-to-face clinical counseling and telephone consultations to guide you through difficult times. Our online tools and tips provide information and resources on a broad array of topics such as emotional and physical wellbeing, workplace success, and achieving personal goals.

Virtual Therapy

Effective July 1, 2020, EAP will offer Virtual Therapy.

Through this program, employees and their eligible family members have access to up to four confidential virtual therapy sessions per fiscal year, provided by BetterHelp, at no cost. Counseling is available for the entire family—individuals, couples and teens (with parental consent and in accordance with applicable law and clinical appropriateness).  These sessions do not count against EAP clinical services.  For more information, see the BetterHelp Virtual Therapy flyer.

Choose from one of four modalities:

  • Text messaging exchange over a week
  • Live phone session
  • Live video session
  • Live chat session

Work-Life Benefits

For many people, it’s a challenge to balance family life and work. We offer work-life solutions to everyday problems that include legal consultations, financial consultations, child and elder care, identity theft recovery, and education and career development.

EAP Core Service Flyers

Online Resources and Information

The website (www.eap.calhr.ca.gov) features hundreds of health and wellbeing tools. Learn to manage stress and stay motivated, set daily fitness and nutrition goals, track your progress, and make the small steps that lead to big change.

For more information please visit the following links:

 

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