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EAP as a Management Tool

As a manager or supervisor, addressing work performance problems can be one of the most stressful aspects of your job.  You may find it difficult to help an employee when you suspect that their personal problems have impaired their job performance.  EAP provides an alternative in some of these situations. In many instances, employees will contact EAP themselves.  At other times, you may suggest that employees contact EAP.  You can also formally refer an employee to EAP when their work performance problems do not respond to standard supervisory interventions. One of the services available to managers and supervisors is Magellan’s  Management Consultants.

In addition to standard EAP services, supervisors and managers also have access to helpful management tools and resources.  Some of these tools include:

  • Formal Supervisor Referrals - One of a the responsibilities of managers and supervisors is to observe employee performance.  If an employee’s performance or conduct in the workplace is unsatisfactory, a Formal Supervisor Referral may be appropriate.  This tool  is  used to improve work performance and resolve work-related problems. It is not intended to be used as a disciplinary measure, nor does it replace the states’ policies and procedures for addressing  poor performance or conduct.  Prior to presenting a Formal Supervisor Referral, the supervisor or manager must contact Magellan’s Management Consultant to discuss the employee’s performance.
  •  Management Consultations - Management Consultations are a valuable and confidential service to managers and supervisors who may have concerns regarding an employee’s job performance or an employee’s personal issues.  This tool encourages managers and supervisors to make telephone contact with Magellan for professional and objective consultation.  Magellan consultants are available to talk over the situation and assist the caller in exploring various options.
  • Critical Incident Stress Debriefings (CISD) - A critical incident can be a  highly stressful situation that can cause strong emotional reaction, either at the time of or after the incident, that has the potential to affect one’s normal functions.  EAP is available to assist you and your employees following a traumatic incident.  An onsite CISD can help resolve the aftermath of a trauma.
  • EAP Supervisor Handbook (PDF) |  EAP Supervisor Handbook -Text Only (RTF) - As a manager or supervisor, you know that personal problems can have a negative impact on attendance, health and productivity.  The EAP Supervisor Handbook is your guide to:
    • Member services that can help employees address their problems and improve their health and wellbeing.

    • Manager and supervisor services that can help you support employees, address performance and conduct problems, and build successful, engaged teams.

  Updated: 8/24/2016
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