Policy and procedure writing is a skill that requires clarity and precision, so an agency’s principles and best practices can be understood, followed, and enforced. In this one-day workshop, participants will learn what distinguishes a policy from a procedure, best planning and writing practices for both, and how visual design can impact readability. Exercises will introduce and practice common procedure formats such as flowcharts, and workflows. Participants will actively discuss and revise policy and procedure sample documents for developing greater clarity in decision points, conciseness of standard operating procedures (SOPs), and overall meaning in policy statements and guidelines.
Upon completion of this course, participants will be able to:
This course is intended for anyone who writes policies or procedures.
Cost: $175 per participant