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The New Science of Making Better Decisions


Modern organizations understand that good decision making is vital to achieving superior results, promoting continuous improvement, and dealing with a host of other significant workplace issues. This course illustrates how mental shortcuts (some with positive and others with negative results) can influence decisions and provide a path to overcoming their negative effects. The course provides a model and the tools for the modern decision maker. Participants learn to recognize cognitive bias, learn its role in poor decision making, and practice numerous ways to overcome it. The combination of bias recognition, a clear problem solving model, and a set of practical tools and techniques arms the employee with the keys to becoming a more effective and efficient problem solver and decision maker.


Upon completion of this course, participants will be able to:

  • Recognize cognitive bias: where it comes from, what it looks like, and most importantly, how to use this recognition to overcome this bias
  • Identify and use some common and replicable tools for overcoming obstacles associated with good decision making
  • Describe how and why to use these tools within the context of a problem solving model

Intended audience

This course is designed for any employee (from analyst to manager) who wants to make better decisions by adding some of the newest knowledge from the behavioral sciences regarding cognitive bias and its impact on sound decision making.



Updated 7/23/2019
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