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Completed Staff Work


This class is designed to provide participants with a thorough understanding of the concepts of Completed Staff Work (CSW). Participants have an opportunity to experience working on analytical problems individually and in teams using the seven-step CSW model. Additionally, participants will practice creating evaluation criteria, analyzing and evaluating alternatives, and preparing recommendations for implementation based on generally accepted standards for government agencies.


Upon completion of this course, participants will be able to:

  • Apply the "Test for Completeness"
  • Solve problems
  • Apply several methods for developing and evaluating alternatives
  • Recognize the potential barriers to performing Completed Staff Work
  • Develop competency in applying the steps of Completed Staff Work

Intended Audience

This course is for analysts just starting in their career (Staff Services Analysts) or experienced analysts who are required to create recommendations for management implementation in the form of CSW but have never attended a CSW class.


$350 per participant

Please Note:

This course is part of CalHR’s Analyst Series.

Updated 1/6/2020
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