State Training Center Guidelines

Purpose

These guidelines are provided to help ensure students successfully complete their statewide training courses. Please note that these guidelines apply to all training offered by CalHR Statewide Learning and Performance Management, with the exception of the 80 hours of supervisor's training. The supervisor's training has different requirements regarding absences and make up sessions. These specific requirements are presented on the registration pages for those courses.

Proxy registration

In some cases, departments may elect to have training officers and managers register their personnel for Statewide training courses. This is known as a proxy registration. CalHR allows proxy registration, but is not responsible for ensuring students are aware of all guidelines, terms and conditions. Departments are responsible for ensuring all employees who are registered for CalHR training know the State Training Center's guidelines.

How much lead time does CalHR need to meet reasonable accommodation requests?

CalHR's Statewide Learning and Performance Management program requests a minimum of three weeks' notice for reasonable accommodation requests. The Statewide Learning and Performance Management program will do its best to accommodate students within the three week window

How much lead time does CalHR need if someone is cancelling their enrollment in a class?

Please email CalHR at least five business days prior to the commencement of the class to cancel. Cancellation requests must be emailed to training@calhr.ca.gov. If the cancellation is not received within five business days, the department will be charged the full tuition amount.

How much lead time will CalHR provide if it is cancelling a training class?

CalHR will provide at least five business days' notice prior to cancelling a class. Students enrolled in classes cancelled within the five day window will be refunded the tuition amount or rescheduled in a future class at no additional charge.

What is Statewide Learning and Performance Management's tardiness policy?

Students who arrive 15 minutes after the class has (re)convened will not be admitted unless preauthorized by Statewide Learning and Performance Management staff or the instructor. This includes students who arrive 15 minutes after the class has convened for the day, reconvened after a break, or reconvened after lunch. Students who miss more than 30 minutes of instruction will not receive a completion certificate. The only exception is for a reasonable accommodation. Students who leave more than 15 minutes before the scheduled end of the class for emergencies, child care purposes, etc. will not receive a certificate. Students who need to leave early must speak with CalHR's Statewide Learning and Performance Management staff or the class instructor prior to the beginning of the class. Anyone who walks out of class, is more than 15 minutes late after the class (re)convenes, or leaves more than 15 minutes before the class ends will not receive a completion certificate and will be charged the full amount.

If a student is not enrolled in the class, can they arrive the day of the training and add the class?

No, the Statewide Learning and Performance Management program will not allow walk-ins regardless of space in the class.

If a student cannot attend, can they send a substitution from the same department?

Yes. If a substitution is made, please email the Statewide Learning and Performance Management program at Training@calhr.ca.gov as soon as possible. If a substitution requires a reasonable accommodation, and the request is made within three weeks, the Statewide Learning and Performance Management program will do everything it can to provide the accommodation.

Is the State Training Center still keeping wait lists?

No, the Statewide Learning and Performance Management will no longer keep wait lists because of the transition to the automated registration process. Registration information may change, so students and training officers are encouraged to review the training calendar periodically to determine if spaces are available.

80 hours of supervisors training

The 80 hours of supervisors training is statutorily required. As such special and unique guidelines apply to each supervisors course. These guidelines can be found on the registration page for each course. Please read them; registration requires that you agree with the guidelines and terms and conditions.

Billing Information

The State Training Center reconciles all training sessions at the end of each month. Invoices and charges to Cal-Cards will not be issued or charged until the second week of the next month. For example, training classes completed in October will be billed the second week of November.