Information Systems Technician Series

California State Personnel Board Specification

Series established June 28, 1972

Scope

The classes in this series are used to perform a variety of technical duties in support of the operation of information technology systems, such as microcomputers, multifunction automated office systems, and teleprocessing networks or systems; and to supervise others in the performance of information processing activities and related technical tasks. The factors that affect position allocation include the variety and complexity of work assignments, scope and consequence of decisions made and supervision exercised or received, and size and complexity of the information technology system.

Entry into this series is typically from outside State service or from other State classes performing duties in support of information technology systems.

Definition of Levels*

Information Systems Technician

This deep class includes ranges comprising the entry, trainee, journeyperson, and working leadperson levels in this series. Incumbents in lower ranges of the class work under close supervision learning and performing a variety of the less complex technological duties supporting information technology systems, such as, but not limited to, data management; procedure writing; writing job setup instructions; performing program librarian functions; doing other related duties in support of the systems analysis, programming, and machine operations effort of an information technology system; conducting on-the-job training for system users, facilitating system utilization, communicating on a regular basis with system users, operating all components of the information technology system and peripheral equipment (except mainframe consoles), and requesting service on equipment as needed. As training progresses, incumbents of the class work under general supervision performing a variety of duties supporting information technology systems, such as, but not limited to, assisting with the conduct of classroom instruction for system users and preparing lesson guides and evaluating the users' progress; providing user support in methods of system use in producing work more effectively and efficiently; developing and maintaining data guidance procedures; setting up job streams and utility programs; preparing and coordinating processing schedules and changes; coordinating teleprocessing networks and/or systems; installing new software and software upgrades on stand alone microcomputers; acting as technical consultant and troubleshooter on stand alone information systems; and performing other related duties supporting information systems.

Information Systems Technician Specialist I

This is the working lead and first technical specialist level. Under general supervision, incumbents perform information technology system support duties, such as, but not limited to, developing operation instructions and procedures for projects run on multifunction information technology systems; developing and coordinating job stream tests for large/complex systems; checking production frequently and modifying schedules to improve system performance; coordinating multiple on-line telecommunications systems and/or networks; performing tasks in support of systems staff in system testing; maintaining operating records such as production and system performance reports; conducting training for users in automated office system uses; conducting classroom training in advanced application uses of the system; serving as the primary contact point for information systems analysts, programmers, and system users in the design, development testing, and ongoing production operation of multifunction information technology systems; installing new software and software upgrades through multifunction information technology systems; developing basic reports using fourth generation languages; and acting as technical consultant and troubleshooter on multifunction information technology systems.

Information Systems Technician Supervisor I

Under direction, incumbents supervise the activities of a small group of Information Systems Technicians.

Information Systems Technician Specialist II

This is the highest technical specialist level. Under general direction, incumbents work independently or as team leaders, and perform duties including, but not limited to, scheduling processing in a multiple system environment using appropriate scheduling software; coordinating processing of the largest most complex systems or having lead responsibility for complex teleprocessing across multiple organizations; investigating and resolving system performance problems; coordinating equipment modification and installation tasks; developing, testing, and implementing new and revised fourth generation programs; and acting as technical consultant and troubleshooter on the most complex systems.

Information Systems Technician Supervisor II

Under general direction, incumbents plan, organize, and direct the activities of a medium to large group of Information Systems Technicians and/or Specialists, and/or perform equivalent supervisory duties.

Minimum Qualifications

All Levels:

Unless otherwise stated, experience applicable to one of the following patterns may be combined on a proportional basis with experience applicable to the other to meet the total experience requirement.

Information Systems Technician

Either I

Two years of work experience performing duties comparable to those of an Office Assistant (Range B) in the California state service and at least three semester units or four quarter units from a recognized college or university in information technology-related coursework.

Or II

One year of experience performing a variety of technical duties in support of an information technology system [includes learning and performing a variety of the technological duties supporting information technology systems, such as data management; procedure writing; writing job setup instructions; performing program librarian functions; doing other related duties in support of the systems analysis programming and machine operations effort of an information technology system; conducting on-the-job training for system users, facilitating system utilization, communicating on a regular basis with system users, operating all components of the information technology system and peripheral equipment (except mainframe consoles), and requesting service on equipment as needed].

Or III

Twelve semester units or eighteen quarter units from a recognized college or university in information technology-related coursework or equivalent academic training provided from an accredited institution recognized by the Accrediting Council for Independent Colleges and Schools (ACICS) or the Accrediting Commission of Career Schools and Colleges of Technology (ACCSCT). The ACICS or ACCSCT must cite the institution as being accredited for the relevant program being considered for qualification. (Partial completion of the requirement may not be combined with the other patterns to meet minimum qualifications.)

Information Systems Technician Specialist I

Information Systems Technician Supervisor I

Either I

One year of experience in the California state service performing duties comparable to those of an Information Systems Technician (Range C).

Or II

Eighteen months of experience performing the full range of technical duties in support of an information technology system. (Includes a variety of duties supporting information technology systems, such as assisting with the conduct of classroom instruction for system users and preparing lesson guides and evaluating the users' progress; providing user support in methods of system use in producing work more effectively and efficiently; developing and maintaining data guidance procedures; setting up job streams and utility programs; preparing and coordinating processing schedules and changes; coordinating teleprocessing networks and/or systems; installing new software and software upgrades on stand alone microcomputers; acting as technical consultant and troubleshooter on stand alone information systems.) One year of experience must include independent performance of these duties.

Or III

1. Completion of at least 60 semester units or 90 quarter units at a recognized college or university, of which 12 semester or 18 quarter units are comprised of information technology related coursework. or

2. Equivalent academic training provided from an accredited institution recognized by the Accrediting Commission of Career Schools and Colleges of Technology (ACCSCT), or the Accrediting Council for Independent Colleges and Schools (ACICS). The ACICS or ACCSCT must cite the institution as being accredited for the relevant program being considered for qualification. (Partial completion of the requirement may not be combined with the other patterns to meet minimum qualifications.)

Information Systems Technician Specialist II

Information Systems Technician Supervisor II

Either I

One year of experience in the California state service performing duties comparable to those of an Information Systems Technician Specialist I or an Information Systems Technician Supervisor I.

Or II

Two years of experience performing the full range of technical duties in support of an information technology system. (This includes a variety of information technology system support duties, such as developing operation instructions and procedures for projects run on multifunction information technology systems; developing and coordinating job stream tests for large/complex systems; checking production frequently and modifying schedules to improve system performance; coordinating multiple on-line telecommunications systems and/or networks; performing tasks in support of systems staff in system testing; maintaining operating records such as production and system performance reports; conducting training for users in automated office system uses; conducting classroom training in advanced application uses of the system; serving as the primary contact point for information systems analysts, programmers, and system users in the design, development testing, and ongoing production operation of multifunction information technology systems; installing new software and software upgrades through multifunction information technology systems; developing basic reports using fourth generation languages; and acting as technical consultant and troubleshooter on multifunction information technology systems.) One year of this experience must include working as a lead or independent technical specialist.

Knowledge and Abilities

All Levels:

Knowledge of: Information technology systems and their use including, but not limited to, procedures, controls, and documentation.

Ability to: Analyze and take effective action; perform arithmetical computations; communicate effectively; work cooperatively with others and gain their respect and confidence; follow instructions.

Information Systems Technician Specialist I

Information Systems Technician Specialist II

Knowledge of: In addition to the above, information technology systems hardware and software; techniques of system operation; installing and maintaining multifunction information processing systems.

Ability to: In addition to the above, coordinate and work with other personnel.

Information Systems Technician Supervisor I

Information Systems Technician Supervisor II

Knowledge of: In addition to the above, the principles of effective supervision and training; the department's Equal Employment Opportunity objectives; a manager's role in the Equal Employment Opportunity and the processes available to meet equal employment objectives.

Ability to: In addition to the above, supervise the work of technical and clerical assistants; effectively contribute to the department's equal employment objectives.

Special Personal Characteristics

All Levels:

Willingness to work unusual shifts including evenings, nights, and weekends.

Class History

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* Additional information regarding functions performed, complexity factors, and scope of responsibility is contained in a separate document titled "Allocation Guidelines."