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Throughout history, inquisitive people have been concerned with the art and science of astute thinking. In the 21st century, the ability to engage in reflective thought has been viewed as a fundamental characteristic of an independent person and as a skill for an increasingly wide range of jobs. As a result, the topic of Critical Thinking is one more way to gain a competitive advantage in career and organization development. This
pragmatic course takes critical thinking skills and techniques and makes them accessible to public agency employees.
Upon completion of this course, participants will be able to:
Evaluate the reasoning in an argument and determine its validity
Make complex decisions with more efficiency and effectiveness
Take a multi-perspective view of an issue for better decisions
Apply creative thinking techniques to expand the possibilities of viable solutions
This course is designed for all employees who need to actively question assumptions and look for reasonable and logical results.
$155 per participant
This course is part of CalHR’s Analyst Series.
The course is the recommended starting point for analysts wishing to improve their analytical skills. The course is an introduction, or in some cases a re-introduction, to a problem solving method, various critical thinking tools, and the process of sound decision making. Using actual government-based research problems, participants in this class will learn to organize and analyze data and use problem solving techniques and tools.
Upon completion of this course, participants will be able to:
This course is an excellent refresher for experienced analysts. Analysts new to their positions will also benefit from the systematic and logical approaches to analytical work presented in this class.
Being an analyst can be intimidating; often you are thrown into analytical work without adequate training. Even worse, you may have to “learn” on the job, without knowing what to do. This two-day course is designed to provide you with an overview of analytical staff work and introduces the
skill of researching. It prepares you for the challenges of analytical work and how you can build an analytical career.
Any aspiring analyst (staff member who wishes to promote to the analytical series), new Staff Services Analyst (SSA), or related analytical series will benefit from this class.
$310 per participant
An analyst’s work product needs to be clear, concise, logical, and correct. The first step in meeting these requirements is to plan effectively before writing – the best planners are the best writers. This two-day class will help you analyze and organize any writing project as well as help you choose the most effective way to present completed staff
work to your audience
This class is intended to benefit analysts and staff looking to promote into the analyst field.
This two day class focuses on the principles and techniques used to develop a legally defensible and predictive multiple choice examination and how to evaluate test effectiveness. Day one focuses on the methods of writing multiple-choice written tests. The course introduces various item types such as knowledge, reading comprehension, math, and analytical problem solving. Day two covers the use and interpretation of item analysis data for written multiple-choice tests. Topics include item discrimination, item-total correlation, item difficulty, distractor analysis, classical test theory, statistical reliability, and the use of this information to improve individual test items as well as the overall exam.
Participants will gain a foundation in the principles and techniques used to develop legally defensible and predictive multiple-choice examinations. Participants will also learn how to use an item analysis report to ensure that examinations are functioning properly. Upon successful completion of this class, participants will be able to:
Personnel analysts, managers, or individuals responsible for the development of employment testing and selection programs.
“Soft skills” are increasingly the currency of choice in the new economy. This course is designed to provide you with insight into the knowledge, skills, and abilities needed to perform as a superior analyst. Additionally, through class exercises, you will become aware of the effect your attitude has on your performance and the performance of your colleagues. The goal of this course is to help you enhance your ability to perform as a superior analyst in your California government agency.
This course is for analysts who want to take their work to the “next level” by increasing their ability to interact with and influence others.
This class is designed to provide participants with a thorough understanding of the concepts of Completed Staff Work (CSW). Participants have an opportunity to experience working on analytical problems individually and in teams using the seven-step CSW model. Additionally, participants will practice creating evaluation criteria, analyzing and evaluating alternatives, and preparing recommendations for implementation based on generally accepted standards for government agencies.
This course is for analysts just starting in their career (Staff Services Analysts) or experienced analysts who are required to create recommendations for management implementation in the form of CSW but have never attended a CSW class.
The purpose of this course is to empower participants to deliver better presentations in terms of capturing, keeping, and motivating the audience. The preparation of the presentation including its organization, flow, and the use of visual aids (including slideshows), are discussed. Your confidence and competence in giving presentations will increase from this course.
This course is for anyone who is interested in increasing their level of competence and comfort in delivering effective and engaging presentations.
This one-day course introduces the procedures and practices for developing and using structured interviews. The course will focus on the craft of developing proper interview questions and scoring criteria for a variety of job types and domains, including the use of background, knowledge, behavioral, and situational questions.
Participants will gain a foundation in the principles and techniques used to develop legally defensible and predictive structured interviews. Upon successful completion of this class, participants will be able to:
Personnel analysts, managers, or individuals responsible for the development of employment testing and selection programs.
The most effective way for an analyst to ensure the success of any project, whether simple or complex, is to plan it well at the outset. This step-by-step course introduces a logical, powerful, and integrated project planning methodology to participants who have no project management experience. It is also an excellent opportunity to review and strengthen the basic project planning knowledge of those who have had some experience in this area. In this highly interactive course, you will have an opportunity to work with a team of colleagues on a real-world project plan. Note: Unlike many project management classes, this course does not focus on project management software such as Microsoft Project®. The focus is entirely on helping participants learn and practice sound project planning and management skills.
This course is for anyone who is or might be placed in charge of a project and/or project team.
Presented by CalHR Legal Division House Counsel: This presentation identifies and describes procedural requirements regarding the
investigation/interrogation of a peace officer; the parameters for placing, maintaining, and reviewing documents, materials in a peace officer’s personnel file; non-interrogation rights provided to peace officers; POBR scenarios designed to give participants practical
To identify and discuss primary “rights” the Public Safety Officers’ Procedural Bill of Rights(POBR) grants peace officers.
Peace Officers, Non-Peace Officers, Supervisors, Managers, Internal Affairs Investigators, Police Command Staff and Department Heads.
A critical element of success for the employee is the ability to initiate and maintain viable workplace relationships that foster a productive exchange of information. This course provides participants with insights and skills that will help them maximize their productivity as they interact with others to effectively accomplish workplace goals and objectives.
This course is for any employee who wishes to increase their effectiveness through improved interpersonal skills.
Participants will increase their ability to write in a professional and convincing way that builds credibility. Specifically covered in this course are the key fundamentals of grammar, the elements of sentence structure and parts of speech, and how to fix common punctuation errors.
This course is for employees whose writing skills need improvement, have been counseled to improve their writing skills, and/or those who wish to gauge their need for more formal writing training or education.
The class will cover an overview of the best practices for all aspects of the hiring process, including the following areas:
Deliver training that provides policy, legal requirements, helpful tips, guidance, and resources so that HR staff may institute best hiring practices in their respective departments to ensure a rigorous and legally
sound selection process designed to retain the most qualified candidates for positions in state government.
This class is open to State employees in the Executive Branch. Human Resources and Labor Relations staff who are involved in, consult about or require knowledge of the hiring process. This training is also for hiring managers and supervisors who are responsible for administering the hiring process.
This class is exactly the same as the first day of the 3 day Return to Work Training Class. Staff new to workers’ compensation should read the "Workers' Compensation Preview " (PDF) and have a thorough understanding of the terms used in the workers' compensation system prior to attending this class.
This course will help satisfy part of the initial training requirements for new return-to-work coordinators or the 16 hours of additional training required annually of return-to-work coordinators per the Master Agreement.
Debbie Massello or Ed Cho, WorkComp@calhr.ca.gov
A three day workshop designed to provide return to work coordinators enough knowledge to effectively administer their workers' compensation program.
Return-to-Work Coordinators (preferential registration)
This class meets the training requirements that are outlined in the Master Agreement. New return-to-work coordinators should attend this training course once in their career, preferably within 12 months of appointment.
Attendees must read the Workers' Compensation Preview (PDF) and have a thorough understanding of the terms used in the workers' compensation system prior to attending this class.
This class provides an overview of the fundamental concepts of Lean and the tools and techniques used to identify value-added activities and eliminate waste to improve customer outcomes.
As a result of attending this class, participants will:
Please come to the class with knowledge of your programs mission and some process improvement areas in your work environment that you have identified for opportunities to innovate and improve.
Again, congratulations. The journey of continuous improvement begins today. We look forward to working with you. Please e-mail LeanValue@calhr.ca.gov if you have any questions!
This class is designed for employees at all levels interested in learning how to eliminate waste and streamline processes in their units, program areas and departments.
The Benefits Administration Training Class is intended s for new staff responsible for administering state employee benefits. The class provides an overview of numerous benefit programs through scenario based classroom training.
If your department has specific training needs, we want to hear from you. Please email your inquiry to BAMTraining@calhr.ca.gov.
Participants will learn and understand the fundamentals of health, dental, vision, retiree vision, CoBen, FlexElect reimbursement accounts, health and dental cash options, common carrier insurance, group term life insurance, long-term disability, retirement processing, and COBRA.
Upon completion of the class, participants will be able to:
The training is intended for new:
There is no cost to attend this class. You must go through your department's training request process to obtain the necessary approvals to attend class on State time. If you do not attend class or send a substitute, you will be charged a “no-show” fee of $310. However, there is no “no show” fee for webcast training. If you are not able to attend the class for which you have registered, please e-mail your cancellation request to email@example.com two weeks prior to the registered class. When sending a substitute, be sure to send someone based on the description as noted under the “Intended Audience”
If you need a special accommodation, you may send your requests to firstname.lastname@example.org three weeks prior to the class.
In Excel Level Two, you will use advanced formulas and work with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects.
Upon successful completion of this course, students will be able to:
This course is meant for those desiring to gain advanced skill sets necessary for calculating data using functions and formulas, sorting and filtering data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks. These tools will allow the participant to maximize their performance and productivity using Excel.
$195 per participant
Technical writing is a type of writing where the author is writing about a particular subject requiring direction, instruction, or explanation. This two-day course provides intensive instruction on effective technical writing. Participants will explore concepts ranging from audience and plain language to types of reports and logical organization.
Technical writing is straightforward, and contains easy-to-understand explanations and/or instructions dealing with a particular subject. It is an efficient and clear way of explaining something and how it works.
Other writing courses from the CALHR offerings or a good grasp of basic writing and grammar
This class is intended to benefit any staff person or analyst who writes policy papers, proposals, analyses, or any number of California State Government technical (but non-scientific documents). This class is not intended for those who must write or submit to scientific journals or related science, legal, or engineering publications.
This five-day program combined with Part 2 (#409B), meets requirements of Government Code Section 19995.4(b) for new supervisor training. Please note, these course can be taken in any order to meet the requirement.
This course is intended for newly appointed supervisors and for those supervisors who desire to take refresher training. This course satisfies part of the requirements California Government Code Section 19995.4(b) for new supervisor training.
Basic Supervision for State Supervisors Part 1
This program combined with Part A (#409A), meets requirements of Government Code Section 19995.4(b) for new supervisor training. Additionally, the Sexual Harassment Prevention module meets the requirements of AB 1825 and AB 2053 for training on these topics. Please note, these course can be taken in any order to meet the requirement.
Basic Supervision for State Supervisors Part 2
Guide and teach staff through brief encounters rather than formal lengthy training sessions. Identify the fundamentals of information, knowledge and skill transfer, variations in learning styles, and specific methods of effectively coaching individuals to use new skills.
This course is intended for supervisors, managers and lead persons who need to guide and teach staff in the workplace.
Cost: $155 per participant
This one-day class will help you improve your oral communication skills, increase your ability to understand and be understood, and help you have more influence. Improve your listening skills, assertive skills, and nonverbal communications in this class.
This courses is intended for all staff.
This one-day class will provide you with tools, techniques, and practice in resolving work conflicts involving employees, coworkers, supervisors, or customers.
This course intended for all staff.
Participants learn ways to build trust and relationship and to ensure positive experiences for their customers. The nature of quality is revealed along with 7 key elements to manage excellent customer experiences, whether by phone, email, or in person.
Data analysis is the process of describing and interpreting quantitative information. This introductory seminar will guide students through the three basic steps involved in conducting research: collecting data, analyzing data, and reporting the results.
This course is intended for Analysts.
You will refresh and deepen your skills around the most challenging management topics including dealing with a challenging employee and raising emotional intelligence. At the end of this course you will be more confident and better equipped to deal with management issues.
This course is intended for any manager and supervisor who want to refresh their skills, and learn new ideas to improve their management.
Cost: $310 per participant
You will take the Gallup Strengths Finder assessment and gain an understanding of your strengths, and those of your team. Participants will dive into understanding Gallup’s 34 Signature Themes of Talent, the 4 Leadership Domains, and will complete exercises to grow in use of these concepts in their daily work.
This course is intended for public sector leaders
This course is designed for people who are currently deciding whether a Supervisor job is right for them or not. You will better understand what it takes to become a supervisor in State government and be able to determine if you are ready for the increased responsibilities associated with this position.
This course is intended for any staff person thinking of taking a supervisory or management position.
Leading Effectively helps managers and supervisors strengthen their abilities to challenge, inspire, enable, model, and encourage. These abilities will enable them to lead others in getting extraordinary things done in their organizations.
Managers and Supervisors
This course focuses on two aspects of the change process: 1) planning and implementation and 2) management of the change process through effective interaction.
This course is intended for Managers and Supervisors.
A fast-paced workshop that includes an in class LPI self-assessment. Participants will receive feedback on leadership behaviors and gain new insights into their strengths as well as opportunities to grow their leadership capabilities.
This course is intended for managers and supervisors.
This course is intended for managers and supervisors who must complete the mandatory sexual harassment prevention training program. This course satisfies the requirements of Government Code section 12950.1 for managers and supervisors.
This course is also suitable for EEO officers and investigators, human resources personnel, and other staff involved in receiving, investigating, and resolving claims of unlawful discrimination, harassment and retaliation. Union stewards and rank and file employees interested in knowing their rights will also benefit from this program.
To get credit for this training, and receive a certificate of completion, you must attend the webinar for two hours and actively participate by answering 90% of the questions posed by the instructor.
Before the webinar begins, please go to the “Test a WebEx meeting” link below to determine if you can successfully enter the test meeting. If your test is successful, you will see a screen that says “Congratulations, your test was successful!” If you are unsuccessful, contact your IT help desk. They may need to install the appropriate WebEx software.
If you need a reasonable accommodation, please contact Statewide Training at 916-445-1547 at least one week before the webinar.
The Department of Fair Employment and Housing
You will automate some common Excel tasks, apply advanced analysis techniques to more complex data sets, troubleshoot errors, collaborate on worksheets, and share Excel data with other applications.
This course was designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and analyze worksheet data, incorporate multiple data sources, and import and export data.
The Workforce Planning Program consists of four workshops and four one-on-one consulting sessions designed to guide the participants through the development of a workforce plan for their organization. Under the direction of the Executive Sponsor and Human Resource (HR) Champion, the participant will lead a project team within their respective organizations to develop their workforce plan over a four month period. Upon workshop completion participating organizations will have a completed workforce plan. The program includes a full day Kickoff and graduation events for HR Champions and participants and a half day kickoff for Executive Sponsors.
To ensure success in the Workforce Planning Program, the Participant must possess the following:
In order for your registration to be deemed complete, your organization must:
CalHR is located at 1515 S Street Sacramento, CA 95811
Advanced Learning Institute (ALI) is located at 10000 Goethe Rd. Building A-Suite A1 Rancho Cordova 95827
In this course participants will learn how to effectively complete a Duty Statement that is compliant with the Fair Employment and Housing Act (FEHA) and Americans with Disabilities Act (ADA). Participants will develop strategies for writing or revising duty statements using a "who does what" language model, as well as be able to identify an employee's essential job functions and the expected job performance.
As a result of attending this class, participants will:
Please complete the online eLearning tool (no cost) and bring a copy of your certificate to the class: Overview of Compliant Duty Statements eLearning Tool
Personnel Analysts, Managers, and Supervisors.
Presented by CalHR Legal Division House Counsel: A practical overview and update that will provide tips and resources to help you comply with the law, while still managing your workforce. Participants will review the key leave laws including the federal Family Medical Leave Act (FMLA), the California Family Rights Act (CFRA), and Pregnancy Disability Leave. During these training sessions we will discuss ways to curb FMLA/CFRA abuse and provide participants tools to help manage employees using FMLA/CFRA leave on an intermittent basis. Additionally, this class will also provide participants with an opportunity to practice their skills and knowledge in handling complex situations involving FMLA and CFRA through in-depth group discussions. Participants will explore complex fact patterns involving management concerns, compliance issues, and the overlap between FMLA/CFRA and other laws and regulations governing medical leave, including the American with Disability Act (ADA) and the California Fair Employment and Housing Act (FEHA) by discussing and working through complicated hypothetical factual scenarios.
This training will provide information and guidance in understanding the federal and California leave laws. Learn how to identify a serious health condition, how the military leave laws have changed, and understand the changes in the Pregnancy Disability Leave laws. Understand what intermittent leave is and how to best manage it. Gain practical tips on complying with and administering the FMLA/CFRA.
This class is open to State employees in the Executive Branch. Supervisors, Managers, and Human Resources Staff.
This course is designed for experienced return to work coordinators and other workers' compensation claim management staff and will help satisfy the 16 hours of additional training required annually of return-to-work coordinators per the Master Agreement.
Health and Safety Officers
any other workers' compensation case management staff
No cost. However, you must go through your department's training request process to obtain the necessary approvals to attend class on State time.
As government leaders, we all know that we need to do more to take advantage of the power of data to improve the communities we serve. One of the biggest challenges to realizing this goal is to understand how government leaders value data in advancing strategic priorities, optimizing operations, and building trust with their customers.
This course is aimed at public sector managers and senior executives who want to better take advantage of data and manage a new wave of analytic talent coming into government. We will review concepts in data analytics and how leaders can build, develop and take advantage of their data analytics capacity to create more strategic, effective, and responsive governments. This course will approach data from a leadership perspective rather than quantitative methods staff will use.
This course will review the following concepts:
This course is offered by leading data practitioners from Socrata. Socrata is the market leader in making existing government data discoverable, usable, and actionable for government workers and the people they serve.
This course is intended for those who need to be better able to leverage data in their departments and organizations to improve decision-making and data presentation skills.
Policy and procedure writing is a skill that requires clarity and precision, so an agency’s principles and best practices can be understood, followed, and enforced. In this one-day workshop, participants will learn what distinguishes a policy from a procedure, best planning and writing practices for both, and how visual design can impact readability. Exercises will introduce and practice common procedure formats such as flowcharts, and workflows. Participants will actively discuss and revise policy and procedure sample documents for developing greater clarity in decision points, conciseness of standard operating procedures (SOPs), and overall meaning in policy statements and guidelines.
This course is intended for anyone who writes policies or procedures.
This workshop provides methods and tools for asking powerful questions. Questions can be used to diagnose problems, build better workplace relationships, diffuse difficult situations, and bring out the best in others by allowing them to maintain their autonomy. Questions are an underutilized superpower of the modern workplace. Over 85% of corporate executives, employees and educators say that ineffective communication is the main reason for failures in the workplace, much of which could be avoided with a few clarifying questions.
Upon successful completion of this course, students will be able to:
Whether you are an executive or manager who wishes to maximize your influence, a supervisor who wants to motivate others, or a team member or leader who needs to influence without formal authority, participants will benefit from learning the ability to ask powerful questions that can contribute to significant performance impact.
This course leverages the science of rapt attention to provide methods and tools for overcoming cognitive overload. It provides a means to recover the many abilities we need to flourish in the workplace. We are distracted, overloaded, and it is having an adverse effect on our productivity and happiness. We are bombarded by information and the effect is dramatic; it lessens our ability to concentrate, learn, be creative, solve problems, and make good decisions. This course is what you need to survive and thrive in the modern information overloaded workplace.
This course is designed for any employee (from analyst to manager) who wants to learn how to deflect excess information and focus on building rapt attention.
The California Leadership Academy provides foundational training for supervisors, managers, and executives in state service.
The Supervisor Development Program ensures there is a progressive and integrated process to develop leaders in state service. This program is intended to assist departments in preparing all newly appointed supervisors with their transition into a new leadership role, as well as to develop their leadership skills.
The Supervisor Development Program has been specifically designed to meet the required 80 hour training needs of newly appointed supervisors. Please read the course description below, prior to registering.
This course also satisfies the requirements of Government Code section 12950.1 for managers and supervisors.
Upon completion of this program, participants will be able to:
$1,500 per participant
The Succession Planning Program consists of three workshops and three one-on-one consulting sessions designed to teach participants how to complete a succession plan and program for their organization. Under the direction of the Executive Sponsor the participant will lead a project team within their respective organizations to develop their succession plan over the four month period. Upon workshop completion, participating organizations will have a completed succession plan. The program also includes a two hour graduation event for Executive sponsors and participants.
To complete your registration, your organization must:
Advanced Learning Institute (ALI) is located at 10000 Goethe Rd. Building A-Suite A1 Rancho Cordova 95827.
Department of General Services - Ziggurat Building (DGS) 707 Third Street, West Sacramento, CA 95605
This one-hour session is developed to satisfy a mandated training requirement for non-supervisory employees. In this innovative new session, we cover all of the requirements for staff under SB 1343 and related laws. We address all of the key topics, including:
The legal definitions of unlawful harassment, discrimination and retaliation
The definition of “bullying” and management’s responsibility for preventing it
The differences between EEO laws and EEO policies
How “out-of-work” conduct (including social media activities) may result in EEO liability
The internal complaint process, including the duty to report, investigate and respond and requiring employees to respect the process
The intended audience is CalHR, Lt. Governor’s Office and U.S. Census employees
This class is designed to teach some basic principles for creating accessible documents using the Microsoft Office suite of products. An emphasis will be placed on the importance of using assistive technologies and human testing in accessibility checks.
CalHR, SPB and GovOps employees can register
This module points out how employers have a tendency to predetermine where a person with a disability can work. This may be attributed to an employer's lack of experience or limited exposure to the wide range of disabilities. Job matches on a case-by-case basis are explored.
Upon completion, participants will be able to recognize bias relating to where people with disabilities can work.
Only CalHR, SPB and GovOps employees may register.
Much of the discrimination that occurs, intentionally or not, and that is addressed in state and federal Laws, results from faulty assumptions, generalizations, and misinformation about people with disabilities. Our Jeopardy game will teach participants to anticipate situations that might occur in an inclusive workplace, as well as to understand some basics of disability employment law.
Upon completion, participants will be to identify components of disability employment law and its relationship to the workplace through fun and engaging activities.
This module demonstrates that employers are more effective at brainstorming reasonable accommodation ideas for persons with physical and sensory disabilities than they are for persons with emotional disabilities, it explores the effects of employers' emotional reactions to emotional disabilities and provides a way for employers to consider reasonable accommodations for persons with emotional disabilities in an emotionally neutral environment.
Upon completion, participants will know how to apply tips and tools for working with people with emotional disabilities.
Please fill in the following fields to complete your registration. All fields are required.