The Competency Dictionary helps identify general competencies for occupational groups.
defines a general competency
identifies behaviors associated with that competency
As we apply these terms to each occupational group, we may refine definitions and behavioral indicators.
This dictionary applies to general competencies and may not address technical competencies.
Approaching a problem by using a logical, systematic, sequential approach.
The use of technology in the performance of one's job. Includes the integration and acceptance of new technology when appropriate.
Managing, leading, and enabling the process of change and transition while helping others deal with their effects.
Preventing, managing, and/or resolving conflict.
Listens to others and communicates in an effective manner.
Ability to look at situations from multiple perspectives. Tendency or ability of individual to do or create something new. Creates solutions to problems using novel methods and processes.
Identifying and responding to current and future client needs; providing excellent service to internal and external clients.
Making decisions and solving problems involving varied levels of complexity, ambiguity and risk.
Willingness to delegate responsibility, work with others, and coach them to develop their capabilities.
Identifying the information needed to clarify a situation and drawing out the information when others are reluctant to disclose it.
Conveying confidence in employees' ability to be successful, especially at challenging new tasks; sharing significant responsibility and authority; allowing employees' freedom to decide how they will accomplish their goals and resolve issues.
Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action.
Adapting to and working with a variety of situations, individuals and groups. Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
Promoting equal and fair treatment and opportunity for all.
The ability to recognize and address issues that are outside our local perspective. Issues are viewed without any pre-set biases or limitations. Ability to see the "big" picture.
The ability to gain others' support for ideas, proposals, projects, and solutions.
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Extent to which an individual gets along and interacts positively with co-workers. Degree and style of understanding and relating to others.
Desiring and making an effort to acquire new knowledge and skills for work. Concern for the acquisition of new job knowledge.
Overall concern for the developmental level of an individual, a group of peers, or employees.
Understanding the workings, structure, and culture of the organization as well as the political, social, and economic issues affecting the organization.
Demonstrating concern that one be perceived as responsible, reliable, and trustworthy.
Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
The commitment to improve one's technical and personal growth.
A justified belief in one's ability to do the job.
The ability to develop, maintain, and strengthen relationships with others inside or outside of the organization who can provide information, assistance, and support.
Ensures the effective, efficient, and sustainable use of public service resources and assets; human and financial resources, real property and business information.
Focusing personal efforts on achieving results consistent with the organization's objectives.
Identifying, assessing, and managing risk while striving to attain objectives.
The ability to function effectively when under pressure and maintain self control in the face of hostility or provocation.
Ability to effectively manage and guide group efforts. Includes providing appropriate level of feedback concerning group progress.
Ability to effectively work and complete assignments in group settings. Works cooperatively with others to achieve common goals.
Ensuring that one's own and other's work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Supporting, promoting, and ensuring alignment with the organization's vision and values. Understanding of how an organization must change in light of internal and external trends and influences.
The effective recruitment, selection, development, and retention of competent staff; includes making appropriate assignments and managing staff performance.
Ability to Communicate ideas, thoughts, and facts in writing. Ability/skill in using correct grammar, correct spelling, sentence and document structure, accepted document formatting, and special literary techniques to communicate a message in writing.