​ABOLISHED 11/20/2014 PER PAY LETTER 15-08 - Appeals Supervisor Series

California State Personnel Board Specification

Series established September 3, 1986

Scope

This series specification describes two classifications within the California state service which supervise a legal support staff, and provide necessary administrative and program support to a staff of Administrative Law Judges.

Definition of Series

The Appeals Supervisor I and II perform a wide variety of supervisory and administrative duties necessary to maintain the efficient operation of the legal support activities in an appeals office.

Under general direction, the Appeals Supervisor plans, organizes, directs, and controls the work of the legal support staff, to ensure the timely processing of a variety of administrative program appeals. Processing unemployment and related appeals includes registering, calendaring, decision and transcript typing, transmitting second level appeals, and assuring that Federally mandated performance standards are met in the course of processing each appeal. The Appeals Supervisor coordinates the flow of work between the legal support staff, the Administrative Law Judge, and Hearing Reporter staff. The Appeals Supervisor has administrative responsibilities for ensuring overall efficient support operations. The Appeals Supervisor is responsible for reviewing and approving work procedures, training new employees on automated appeal procedures and equipment, providing guidance and advice to staff and the public on difficult appeal procedures, and making decisions on the more difficult support operation and personnel problems.

Factors Affecting Position Allocation

The level of complexity of the operation, independence of action, degree of administrative and staff responsibility, supervision exercised and the consequence of error are the distinguishing characteristics.

Definition of Levels

Appeals Supervisor I

This is the first level in the Appeals Supervisor series. Incumbents supervise three or more support staff engaged in the automated registration/calendaring activities in an Office of Appeals or at the Appeals Board. Incumbents may supervise a legal support staff of ten or more typists engaged in transcript typing. Incumbents may additionally perform administrative duties within small Offices of Appeals as required to ensure efficient/ coordinated operations.

Appeals Supervisor II

This is the highest supervisory level in this series. Incumbents in this classification may supervise a legal support staff of 20 or more typists engaged in transcript typing; or have full supervisory responsibility over all activities of the legal support staff and are responsible for a wide variety of administrative duties in an Office of Appeals or at the Appeals Board.

Minimum Qualifications

All Levels:

Experience applicable to one of the following patterns may be combined on a proportional basis with experience applicable to the other to meet the total experience requirement.

Appeals Supervisor I

Either I

One year of experience in the California state service performing the duties of a Senior Typist, Legal, Range B, or Legal Hearing Typist, Unemployment Insurance Appeals Board, Range B, with the California Unemployment Insurance Appeals Board.

Or II

Two years of experience in the California state service performing the duties of an Office Technician with the California Unemployment Insurance Appeals Board. Candidates who are within six months of completing the required experience will be admitted to the examination, but they must complete the required experience before they can be considered eligible for appointment.

Or III

Three years of experience including increasing responsibilities for providing administrative support to a staff of Administrative Law Judges or attorneys, at least one year of which shall have been in a responsible position performing a variety of difficult legal support activities, or in a supervisory capacity. Experience in California state service applied toward the specialized one-year requirement must be in a class at a responsibility level not less than that of a Senior Typist, Legal, Range B, or Legal Hearing Typist, Unemployment Insurance Appeals Board, Range B. [Academic education above the twelfth grade may be substituted for one year of the required general experience on the basis of either (a) one year of general education being equivalent to three months of experience; or (b) one year of formal business, commercial or legal education being equivalent to six months of experience.]

Appeals Supervisor II

Either I

One year of experience performing the duties of an Appeals Supervisor I.

Or II

Two years of experience in the California state service performing the duties of a Senior Typist, Legal, Range B, or Legal Hearing Typist, Unemployment Insurance Appeals Board, Range B, with the California Unemployment Insurance Appeals Board.

Or III

Three years of experience in the California state service as an Office Technician with the California Unemployment Insurance Appeals Board performing registration/calendaring, case management or record control duties, or a combination thereof. Candidates who are within six months of completing the required experience will be admitted to the examination, but they must complete the required experience before they can be considered eligible for appointment.

Or IV

Four years of experience in legal and administrative support staff work, at least two years of which shall have been in a supervisory capacity. Experience in California state service applied toward the specialized two-year requirement must be in a class at a responsibility level not less than that of Senior Typist, Legal, Range B, or Legal Hearing Typist, Unemployment Insurance Appeals Board, Range B. [Academic education above the twelfth grade may be substituted for up to one year of the required general experience on the basis of either (a) one year of general education being equivalent to three months of experience; or (b) one year of formal business, commercial or legal education being equivalent to six months of experience.]

Knowledge and Abilities

All Levels:

Knowledge of: Technical legal terms, various legal forms and documents and the processing procedure; office automation procedures; modern and technical office methods and procedures; budget and personnel procedures; office supplies, material and equipment; proper business English and correspondence; principles of effective supervision and training; the Board's Affirmative Action Program objectives; a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.

All Levels:

Ability to: Read and write English at a level required for successful job performance; supervise and train support staff; independently construct correspondence utilizing good English; use effective verbal and written communication skills; provide clear direction as well as follow oral and written directions; analyze situations accurately and take effective action; secure and maintain cooperative working relationships; effectively contribute to the Board's affirmative action objectives.

Special Personal Characteristics

All Levels:

Demonstrated capacity for organizing, assuming increasing responsibility, and tactfulness.

Additional Desirable Qualification

All Levels:

Education equivalent to completion of the twelfth grade.

Class History