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Employee Assistance Program

As a State of California Employee, you and your eligible dependents have access to an Employee Assistance Program (EAP).  This program is provided by the State of California as part of the State’s commitment to promoting employee health and wellbeing.  It is offered at no charge to the employee and provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns.  EAP is an assessment, short-term counseling and referral service designed to provide you and your family with assistance in managing everyday concerns.  EAP offers confidential clinical help for everyday people with everyday problems.  Magellan is the provider for EAP services.

If you need help, call toll-free, 24 hours a day, seven days a week:

Magellan Healthcare
Phone:  866-EAP-4SOC (866-327-4762)
TDD callers:  800-327-0801

Specially trained customer service representatives and professional EAP counselors are available 24 hours a day, 7 days a week to confidentially discuss your concerns and ensure that you receive the assistance you need.  You can also contact your departmental EAP coordinator, or the Statewide EAP Benefits Manager at (916) 324-9353.

 A small number of State agencies do not participate in the EAP master contract. Instead, they provide internal EAP services. Please check with your agency's EAP Coordinator to determine if your agency has an internal EAP.


Confidentiality is the hallmark of the program and is essential to the success of the program and is no different than using any of your other benefits such as medical, dental or vision.  Nobody besides the person accessing EAP knows that they’ve gone or why, unless they tell someone.

This is one of the most important things to know about this program, besides the fact that all services are free; the program is strictly confidential and that your privacy is protected by law.  With only a few obvious exceptions your confidentiality is protected. Nobody from work, nobody from your family can find out if you’ve used any part of the EAP program. No reports are made except aggregate utilization reports that do not identify individuals.  More...

Types of Services

Clinical - Emotional Health (face-to-face and telephonic) is still the biggest part of what we do.  Think of this as confidential clinical help for everyday people with everyday problems.

Work and Life - (face-to-face and telephonic) are types of benefits and resources that include things like free legal and financial consultations, identity protection and recovery, child and elder care, and much more.

Online Resources and Information - includes self-help assessments and online libraries filled with information.

For more information please use the links below:

EAP as a Management Tool

Some of the files linked from this page are PDFs and require Adobe Reader – get a free download


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