Completed Staff Work: An Overview - CalHR

​Completed Staff Work: An Overview

Recorded February 14, 2013

Session Overview

It is staff’s responsibility to research the details, analyze findings, prioritize and categorize, choose the one alternative and make a recommendation based on sound reasoning, decision making and judgment. Completed Staff Work is an important concept that demonstrates accountability and responsibility.  Having a working understanding of Completed Staff work allows you to be more efficient and adds value to the agency.


By the end of this session you will be able to:

  • Define completed staff work and discuss the origin and importance
  • Highlight aspects of analytical work and review roles and responsibilities
  • Explore steps within the Completed Staff Work process (CSW)
  • Discuss strategies for problem solving and decision making
  • Provide tools and resources


Sean Hammer-Hernandez, HR Manager, CA Secretary of State

Jose Aguiniga, Training Officer, CA Secretary of State

April Nielsen, Training Manager, EDD University

Course Materials

Completed Staff Work: An Overview webinar 

Completed Staff Work: An Overview - play the video (To view this video, you'll need Windows Media Player - get a free copy.)


Certificate of completion


Updated 4/2/2013