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Supervisory Skills Module 2: Managing Employee Issues


California State Supervisors are governed by numerous laws and rules. While supervisors are not expected to become experts in the laws surrounding EEO, labor relations, grievances, or workers compensation laws, they are responsible for effectively navigating this legal environment to safeguard employees’ rights and properly address employee issues. 

Please note, Supervisory Skills Module 1 - 3 may be taken in any order. Supervisory Skills Module 4 must be the final course taken in the series.


When supervisors and managers fail to deal effectively with workplace problems, their employees are more likely to exhibit low job satisfaction, plummeting morale, poor performance, and overall loss of productivity. Eventually, one or more of the 'formal' processes is engaged, i.e. discrimination and harassment complaints, or grievances and adverse actions. Once formalized, resolution becomes more legalistic, expensive, and time-consuming, with potentially harsher consequences for employees.


When facing employee issues, the key decision is when to act and when to seek help.  Effective supervisors develop a line of open communications with departmental human resources personnel and other specialists who are adept at bringing in these critical resources in managing employee issues.  As a supervisor, you will be involved in each situation---there are no "hand offs."



Upon completion of this course, participants will learn about:

  • Interviewing and Hiring, including recruitment and Competency Based Interviews

  • Probationary Period—The Last Step in the Examination Process

  • Managing Employee Performance and the Three Stages in Progressive Disciplines: Preventive, Corrective, and Adverse; The Employee Assistance Program

  • Labor Relations: the Dills Act and Labor Relations terms, Bargaining Unit MOUs, the Fair Labor Standards Act, the Employer-Employee relationship, and Employee Representation.

  • The Differences between a Complaint, a Grievance, and an Unfair Labor Practice

  • Equal Employment Opportunity: The Fair Employment and Housing Act, the ADA, and Discrimination.

  • Sexual Harassment Prevention and Discrimination

  • Workers’ Compensation, Return to Work, Reasonable Accommodation, and the Family Medical Leave Act

  • Employee Safety, Medical Issues, and Medical Actions

Intended Audience

This class is intended for newly appointed supervisors and for those supervisors who desire to take refresher training..


$290 per participant 

Updated 1/3/2017
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