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Overcoming Unconscious Bias to Make Better Decisions


Modern organizations understand that good decision making is vital to achieving superior results, promoting continuous improvement, overcoming problems in hiring and promotion, and dealing with a host of other significant workplace issues. A recent Harvard Business Review issue devoted most of an entire publication to problem solving and how to create a culture that promotes better decision making. A lead quote from the article said, “There are two main causes of poor decision making: insufficient motivation and cognitive bias.”

This course provides solutions to both these dilemmas. The course provides a model and tools, which are vital to motivating one to be an effective decision maker. Participants use the remainder of course time to focus on unconscious bias. Participants learn to recognize unconscious bias, learn its role in poor decision making, and practice numerous ways to overcome it. The combination of bias recognition, a clear problem solving model, and a set of practical tools and techniques arms the employee with the keys to becoming a more effective and efficient decision maker.


Upon completion of this course, participants will be able to:

  • Describe how and why to use a problem solving model and tools: the key to motivating problem solvers and decision makers
  • Recognize unconscious cognitive bias (where it comes from, what it looks like, and most importantly how to use this recognition and various tools and techniques to overcome this bias)
  • Identify and use some common and replicable tools for overcoming obstacles associated with good decision making
  • Appreciate how recognizing bias can become a tool for the modern public sector employee who wishes to persuade and influence

Intended audience

This course is designed for analysts and others in the organization who want to update or refresh their knowledge of problem solving and decision making by adding some of the newest knowledge from the behavioral sciences regarding unconscious bias, irrational behavior, and the impact of these on sound decision making.


Cost: $145

Updated 6/27/2016
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