Title: DPA-Best practices scorecard for training function
Subject: Training,training/portal/main.htm;
Author: Joan Strohauer
Last saved by: Wise, Christina
Company: California Department of Human Resources
Keywords: training quality statewide supervision

Training Function Scorecard

Red:	Does not exist
Yellow:	Started, Need to improve
Green:	Well done
NA	Does not apply

Best Practice | Criteria | Red | Yellow | Green | NA | Books/Samples | Web Sites

Training Policy and
Procedures

The training function has written policies and procedures which are readily available to all employees.

Link to Sample Training
Policy and Procedures

Training Plan

An annual training needs assessment is conducted.
The annual training plan aligns with the department’s strategic plan.
The training plan is aligned with the annual Workforce and
Succession Plan.
Training plans tie to performance management plans and tools, e.g. IDPs.
The Training plan includes alternative developmental opportunities, e.g. self-directed learning, mentoring, coaching, social networking, books, videos/DVDs.

Link to sample Training
Plan
Link to sample
Workforce Plan
Link to sample Strategic
Plan

HR Mod Leadership
Competency
Integration

Training courses are mapped to the State of California competencies.
Departments have a method for developing leaders within the organization and map supervisory/managerial/leadership courses to the Leadership Competency Model.

Link to HR Mod
Leadership Competency
Model
Link to DCA Brochure Link to Competency Dictionary

Mandatory Training
Program

The training department has identified and tracks all mandatory training such as defensive driver’s training, sexual harassment prevention training, information security, ethics Basic Supervision, and any other job specific mandatory training.

Learning
Management
System

The training department has a learning management system
(LMS) that tracks and maintains employee training records.

The function has the ability to provide reports of class attendance, training histories, and statistical information on training trends to upper management and employees.

Communication
Plan

The training function has a communication plan to document and showcase the value of training within an organization.

The training function has a marketing plan to promote available training and development opportunities.

Communicate availability of individual development and planning tools, e.g. IDPs, career development plans, upward mobility plan, career ladders.

Course Evaluation

The training function evaluates courses using the five levels of evaluation – reaction, learning, application, business impact and if appropriate return on investment objectives. (These are described in more detail in the Training Class Scorecard)

Elevators by John
Noonan
Evaluating Training Programs: The Four Levels by Donald Kirkpatrick
Handbook of Training Evaluation and Measurement Methods by Jack Phillips

kirkpatrickpartners.com
roiinstitute.net